I am unable to accept returns for any CUSTOM or PERSONALISED orders, unless a mistake has been made on my part.

It is the customers responsibility to ensure that any personal information provided to be stamped is correct (this includes the spelling of names, specific dates) If the customer makes an error on the order it is not our responsibility to remake or refund, a new order will need to be placed.

If it is us that has made an error translating your information from the Order onto the stamped piece then you are either entitled to a refund or for the item to be remade, at no additional cost to the customer.

Shipping is via Royal Mail. Domestic Upgrades available Express services from Standard & International Mail is ONLY sent by a Tracked service.

Orders are packaged securely & posted directly at a Post Office. Tracking codes will be available if applicable, depending on service. Only Special Delivery is a date guarateed service.

Once items enter the mailing system we have no control over the delivery itself. Items may take longer to arrive when the service is busy; especially at certain times of the year.

Agreed Time for Delivery of Goods (as per regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) shall be:
- 3 weeks to UK addresses
- 8 weeks to INT addresses

If your order arrived damaged during transit, please contact us with photographic evidence within 7 days.

It is the customers responsibility to ensure that any personal information provided to be stamped is correct (this includes the spelling of names, specific dates) If the customer makes an error on the order it is not our responsibility to remake or refund, a new order will need to be placed.

If it is us that has made an error translating your information from the Order onto the stamped piece then you are either entitled to a refund or for the item to be remade, at no additional cost to the customer.

For other Returns, please contact me within 14 days of delivery and return item within 14 days (28 day window as per UK Law)

I always ensure to have available stock of materials required to make all pieces that I produce, however sometimes when a rush of orders come through at once and/or there are stock issues with one of our suppliers it could be that there may be a delay in production of your item.

In rare cases such as this I will contact you to discuss available options.

By ordering with us you consent that we can use your data for the purpose of the order only. We will not rent or sell any information given to any third party for any purpose.

All personal details taken from you are held within fully GDPR compliant systems (Etsy, PayPal, Facebook, Dropbox & Free Agent) only accessible via password protection. Printed records are not kept and any information held temporarily (for the purpose of printing out invoices/postage labels) are saved on password-protected documents and deleted/destroyed when no longer required.

At present I do not operate an email mailing list.

Please refer to our Full Privacy Policy for further details.

Don't: Avoid direct contact with hairspray, perfume, sun lotion etc & do not wear in the bath, shower or pool/hot tub. Clean with water & mild soap then buff with a soft cloth.

Pearls, Gemstones & Precious Metals: Please use extra care with these to avoid damage or tarnishing from harsh chemicals like Chlorine & Perfumes. Think "Put on last, take off first"

Cuff Bracelets that are subject to ‘bending’ or ‘stretching’ to be put on or taken off during wear will over time weaken the metal itself & may be prone to cracking or breaking, without due care.

Keyrings: Please bear in mind that if they are attached to your keys and pulled in & out of handbags or pockets (and are being used daily) this may cause damage such as scratching over time.

Whilst we endeavour to create our items to the highest standard using quality materials, please remember that items are handmade and will damage with rough handling. Handmade jewellery is not a toy or a play thing. We kindly ask you assess the age of the child you are buying for to ensure their item is looked after & assess the way that you use & store your item so as not to cause damage.

Any item that is made from twisted wire or other metal that is manipulated by hand will weaken causing damage by repeated bending or general wear and tear.

Whilst maximum care is taken to minimise any sharp edges, our items are made of metal and we will not be held responsible for injury caused by misuse or use without care and attention

I am a current member of the UK Guild Of Jewellery Designers and actively covered by their PPL Insurance https://guildofjewellerydesigners.co.uk

I also have a registered Hallmark at the Goldsmiths Company Assay Office in London - any items of Sterling Silver (and other precious metals) that weigh over 7.78g are required by UK Law to be properly Hallmarked before sale. Any large/heavier pieces I sell will have been sent to the Assay office to be verified and stamped with the relevant legal Hallmarks and as such prices will reflect this. Details can be found at https://www.assayofficelondon.co.uk

Items under the 7.78g threshold do not need to be Hallmarked for sale.

Every letter is individually hand stamped on your piece with a metal letter/number stamp and a hammer. This creates different depths, spacing, and alignment which adds to the unique character of each piece or jewellery I make. Because of this, every item truly is one of a kind!

Hand Stamping gives a more rustic and personal feel than engraved jewelry, which is done by machine. Engraving removes the top layers of metal whereas Hand Stamping acts by method of Metal displacement - literally meaning that the metal is 'moved elsewhere'. This can leave a lip/risen edge around the letters on the front of your piece and a slight mark on the reverse side it. This unfortunately can not be helped but I minimise this wherever possible.

Please bear in mind that if they are attached to a large bunch of keys and therefore pulled in and out of handbags or pockets, often with other items on top and are being used daily, this may cause damage such as scratching. Many customers use them as bag charms or attach them to a back door or garage key that does not have such daily use but can still be functional.