ADD-ON for Custom Cup Order: Set of Plastic Lids & Straws for Stadium Cups

Item Overview
Lids and straws only

**READ THIS** IF YOU DO NOT HAVE A CUP ORDER AND JUST WANT LIDS AND STRAWS: You need to add this freight charge to your cart: https://www.etsy.com/listing/637773303/freight-charge?utm_source=Copy&utm_medium=ListingManager&utm_campaign=Share&utm_term=so.lmsm&share_time=1534787397332

Price is .75/set of lid and straw

Available lid colors: Natural (clear), yellow, blue, green, and red are available for all sizes. Black and white lids are available for 32-oz cups only.

Available straw colors:
12, 16 and 22 oz cup size straws (FLAT LIDS): natural (clear), green, blue, yellow, red
32 oz cup size straws (DOMED LIDS): natural (clear), white, black, yellow, red, green, royal blue, hot pink

POLICIES & SHIPPING

COMMUNICATION - If you have any questions, please feel free to contact us through Etsy Conversations. ***We DO NOT communicate outside the Etsy system, except for receiving custom art/logo files via email. If you neglect to update your Etsy notification preferences the gap in communication will be your responsibility.***

Please turn on your Etsy notifications so you will be alerted when a proof is sent. If you do not reply with approval or edits on your proof within a timely manner your order could be delayed or we will print it without proof approval. We will not be held responsible for errors or delays if you neglect to reply to our messages.

**REPEAT: If you we try to contact you numerous times and you do not reply we will print without proof approval. We accept no responsibility if you do not like the design.

PAYMENT - All major credit cards accepted through either Etsy’s Direct Checkout or PayPal (you don’t need a PayPal account). Payment is due at time of purchase.

SHIPPING – The production of orders generally takes between 5-7 business days (Monday – Friday) after proof approval. Shipping may take up to 5 business days. Please let us know when you would like to receive your order, so as not to miss any important deadlines.

We deliver via FedEx or UPS Ground, depending on the printer used to ship our designs. If you are in Puerto Rico or Hawaii you need to select 2-Day freight. No international orders accepted.

Rush orders are available. It may be necessary to place a Rush Charge for production and/or shipping. Rush charges are based on several factors that will be determined by the shop. If you do not notify us that your event is coming soon when placing your order, we will continue our normal production cycle. We will not be held liable for orders arriving after your event if you do not provide advance notice.

If you need to change your address on the order AFTER it has been sent to production the printer will charge us $5 to make this change. Please check your shipping address to make sure it is entered correctly. The address change fee of $5 will be paid by you if the error is yours. Here's the listing to pay: https://www.etsy.com/listing/683695904?utm_source=Copy&utm_medium=ListingManager&utm_campaign=Share&utm_term=so.lmsm&share_time=1554857715080

We will mark your order as shipped in the Etsy system and a tracking number will be provided.

We cannot be held liable for any package(s) that are stolen, lost, or delayed in transit or after delivery to the address you have given us. Also, we cannot control the weather. If your shipment was expected to arrive by the due date yet is delayed because of a weather issue or some unforeseen issue on the shipper's end, we will not be held responsible.

Please notify us within 48 hours delivery of any damages, shortages, or issues with this shipment. After 48 hours of delivery we cannot guarantee a resolution of any problems. Best to contact us as soon as you receive the box or if the promised delivery date has passed and you have not received your order.

REFUNDS & EXCHANGES

We will not be able to accept any returns on custom orders. Please double-check your proof and order details thoroughly.

If you receive a damaged, incorrect, or missing item, please report it to us within 48 hours of receiving your order. Please keep the damaged items in the original packaging. On orders damaged in transit from our warehouse to you, our customer service department will file your claim with the carrier for you, but only if the damaged merchandise is in its original packaging. A photo of the damage will be required. We will send you a replacement package once your claim has been successfully processed.

All prices are subject to change at any time as our suppliers will occasionally change pricing on us. For guaranteed pricing, once you have paid for the order the price is locked in and will not change.

Unless you provided custom art, all designs are copyrighted by Eloquence Ink and are the sole property of Eloquence Ink.