Returns, exchanges, and cancellations are accepted.

Please review our in dept return policy:
- Cancellations are accepted only within 24 hours of purchase
- Return requests are accepted only after 5 days of delivery
- Returns must be shipped back within 7 days of request
- Return fees:
a) For any reason other than receiving a defective item, we will be charging 15% restocking fee
b) Buyer is responsible for paying for return postage
- Returned item must be in its original brand new condition and must be properly repackaged. Buyer will be held responsible for any scratches or marks made during delivery.

Fine silver is 99.9% pure and is generally too soft for producing functional objects; therefore, the silver is usually alloyed with copper to give it strength while preserving the ductility and beauty of the precious metal. Navya London silver items have a hallmark 925. This means that 92.5% is silver, and this percentage classifies it as Sterling. Any product weighing over 7.78 grams will also have the Sheffield Assay office hallmark.

We include as much information as possible about a product on the website page itself. Usually more detailed information can be offered if you email us or call us on the order line. Please remember to provide the name and code of the product and we will answer your query as quickly as possible.

Yes, sterling silver is nickel free and is suitable for people who are sensitive to metals.

All of Navya's gems and stones are real and they are not treated in any way to affect their natural, original condition. After all, these gems have evolved over a period of thousands of years, we do not mess with that.

Yes, our products are all solid 925 sterling silver.