Yes, we offer laser engraving. We can engrave initials, symbols, shapes or longer text in various fonts. Contact us, and we will figure out the content and the placement. It will add 1-2 business days to the waiting time.

More information: https://www.etsy.com/listing/399903291/custom-laser-engraving-service

For smaller leather items, we offer debossing instead. We can monogram in gold, silver, black or clear. Contact us for more information.

We guarantee that there will be no additional taxes, duties or customs fees for customers from the USA, European Union and Australia.

If you are located outside of the US, EU or Australia, you may be liable for import duties and taxes charged by Customs. These additional charges are the customer’s responsibility.

Despite that our bags are timeless and we don’t have clearances (with us you will never have the unpleasant surprise of finding out that something you just bought is now half off!) occasionally we tend to provide special offers and discounts.

Almost all orders are dispatched with UPS within 1 business day.

*Shipping normally takes 1 – 2 business days to the USA.
*Shipping normally takes 2 – 5 business days to Europe.
*Shipping normally takes 2 – 6 business days to Australia.
*Shipping to the Rest of the World takes about 3 - 6 business days.

Smaller leather items that are under USD 75 will be shipped via International Standard Post "Lietuvos Pastas" unless it is paid additionally for express delivery.

*Europe: 7 – 14 business days
*Canada: 10 – 20 business days
*USA: 10 – 20 business days
*Japan: 10 – 20 business days
*Australia, New Zealand and everywhere else: 15 – 30 business days.

Once your order has been dispatched, we will update your order with the tracking number of your package.
*You can track it on www.ups.com if the package is shipped via UPS
*You can track it on www.post.lt if the package is shipped via International Standard Post "Lietuvos Pastas".

Local returns:
Customers from US get a local return address in US;
Customers from EU can choose between Lithuanian and British addresses;
Customers from the rest of the world get a Lithuanian return address.

You can return your purchase for up to 14 days from the delivery date:
· The item must be in its original box.
· It must be in unused condition and have all of its parts and accessories.
· Postage is at buyers cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in mail.
· Personalized items cannot be returned for a refund.

Please contact us if you want to return the bag back and we will make sure to make this experience the best.

In the event of a defect make contact with us first and we will take care of all the shipping procedures ourselves. After receiving our goods back, we will refund you within 2 business days, send a replacement or suggest a repair at our costs.

Every item in our e-shop is covered by a 12 month warranty that comes in the form of Time Resistance Handbag Certificate.

We recommend getting a can of Time Resistance leather balsam with your bag and giving it a good rub once a month or two, depending on the frequency of use. It will moisturize the leather, keep it supple, give it a healthy shine and waterproof it.