I am no longer making pins "to order" and am selling my button-making machines (if they aren't gone already), so I don't have the ability to offer any pins other than what is currently listed in my shop.

If you need your item to arrive by a specific date, you may want to consider purchasing expedited shipping. USPS Priority Mail typically arrives 2-3 days after it has been shipped and Priority Mail Express arrives 1-2 days after it has been shipped out. (These shipping times are within the US - international can vary.)

I am currently only packing orders on Sundays, so plan ahead. Please allow 5-7 business days from the time your order is placed to be shipped and select your delivery method accordingly.

For items that I normally carry in my store that have been returned to me as undeliverable and are undamaged, I will refund the price of the item MINUS the cost of shipping. The post office doesn't issue a refund on their labels in these circumstances that I can pass on to the customer. However, no refunds will be offered on custom orders since they are made-to-order.

It is up to the buyer to make sure their address is correct on the package, that they get expedited shipping if they need an item urgently, and that insurance is purchased in case the post office loses their package. Once a package has left my possession, delivery issues are between the buyer and the post office.

In my experience, a small handful of orders placed with me have gone on a slight detour with the post office on the way to their destination. I cannot stress enough how important it is to chose Priority Mail or Priority Mail Express if you need an order by a specific date - expedited orders have also never gone on the above-mentioned detour.

Last I checked, the post office will refund the cost of shipping if an item hasn't shown up after 45 days, but they will not refund the cost of the contents unless the buyer has purchased insurance for the order. (See https://www.usps.com for the most current info on this.) I can't reimburse buyers out of my own pocket for orders that are lost by the USPS.

If I can't generate a shipping label due to an address being entered incorrectly, that order will be canceled. I wish that Etsy did a better job of verifying addresses so that I wasn't put in this position, but I'm not willing to risk putting my shop's reputation on the line by fulfilling a potentially fraudulent order.