All orders are made by hand within 5 to 7 working days. Once your order has been dispatched you will receive a notification from Etsy to notify you that the item has been dispatched.

Dispatch and shipping times are displayed on all listings and at the checkout. Please check before ordering to avoid disappointment.

Pride Asylum is based in the UK and therefore international orders take a little longer to arrive. As a guide the following delivery times apply:

♦ UK - 2 to 4 Working Days
♦ EU/International - 7 to 12 Working Days

STAINLESS STEEL JEWELLERY & KEY RINGS

Our stainless steel items are made using a combination of both traditional and modern engraving techniques. All designs are etched onto the metal and then engraved using a method called OXY Engraving. This creates a permanent, dark engraving onto the metal which creates a sharp clean professional finish.

ALUMINIUM JEWELLERY

All aluminium jewellery is handmade using traditional handcrafting techniques. We cut and form the metal, stamp/engrave the letters and designs and then fill each one with high quality enamel to create a unique, clean, multi-dimensional effect.

I do offer custom and personalised orders. Please contact me with your request and I will be happy to assist you.

​​Personalised items that are uniquely made for you are non-returnable and non-refundable (unless faulty). This includes anything that has been specially made or ordered with your choice of image, name, location, fabric, message or any other customised feature which has made the item unique to you.

If an incorrect address has been given, please contact me as soon as possible.

If the order has not been dispatched I will and can update the address.

If the order has already been dispatched I am unable to change the address whilst it is in transit. In this case the parcel will be returned to me and the buyer (you) will be responsible for the postage costs for the item to be re-sent to you. Returns of parcels can take up to 4 weeks to be returned.

If you have made a mistake with your address and your order has been dispatched, please let me know and contact me with the correct address so that I can look out for the returned package.

All UK orders come with tracking as standard.

For International orders, you must have selected the 'Express' tracked option located at the checkout when you made the purchase. Your tracking number can be found within the 'purchases' tab on etsy and you can then track your order via the Royal Mail website here: https://www.royalmail.com/track-your-item

If you did not select the 'Express' option, your package has been sent via standard post and tracking is not available. I can however request GPS co-ordinates and delivery confirmation after 30 days in the event that the package has not been received. If your delivery estimation time has passed, please contact me and I will do everything I can to assist you.