Please send me a message and I will have something custom-made for you.

We are located in Ottawa, Canada. However, due to our proximity to the US, we ship all our orders from the US, save for orders being shipped within Canada. Processing times vary across our products.

If you need your item quickly, please contact us to confirm order processing and delivery times.

We strive to ensure all orders are shipped out in time. Most items are shipped out the next day, however, some items require longer processing times. Each listing clearly specifies our processing times.

Once shipped, typically,
US orders: will arrive in 3-4 business days
Canada orders: will arrive within 2-10 business days
International orders: will arrive within 5-15 business days

Please check each individual listing for estimated delivery times.

We do not and cannot guarantee shipping times. All shipping times stated in our policies and listings are estimates only.

Please see our shop policies here - https://www.etsy.com/ca/shop/ShimmerandConfetti?ref=seller-platform-mcnav#policies

Please note that we unfortunately will be unable to issue refunds or honor returns based on balloon breakage as a result of improper usage.

Returns and refunds are issued in accordance with our return policy set forth below:

If you wish to return an item for a refund, you must pay for return shipping. We recommend purchasing insurance, delivery signature, and parcel tracking options. All returns must be sent to our location.

In accordance with our policy, we would accept returns within 21 days from the date of receiving the product, for any unused items. Items must be in the same condition as was received and must be in their original packaging and in sellable condition.

Personalized or custom items are non-refundable.

Customers are please advised to add helium until the balloon reaches its correct size of 36" in diameter. Use a tape measure for size reference. As a guide, 14 cubic feet of helium is required for each 36" balloon

From time to time, we run discounts and sales on some or all of our shop items.

You may also subscribe to our mailing list - https://goo.gl/SFtF9N - to get 10% off your order. A coupon code will be mailed to you instantly.