Liability for defects is based on the “Warranty” provision in our General Terms and Conditions (Part I).
These terms and conditions and customer information were created by the Händlerbund's lawyers, who specialize in IT law, and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. You can find more information on this at: https://www.haendlerbund.de/de/dienstleistungen/rechtssicherheit/agb-service.
9. Returns / Exchanges
Please note that the stencils you order will only be manufactured individually after you have placed your order, according to the sizes suggested by us or according to your desired size. It is not a stock item. According to our terms and conditions, an exchange of individually manufactured stencils is excluded.terms of payment
payment and shipping
The following conditions apply:
Shipping Terms
The goods are delivered worldwide.
Plus shipping costs (including VAT):
National: €6.90
International (except USA): €9.90
United States: €15.90
Delivery times*
In the case of goods designed individually according to customer requirements, the correction template is created within 5-10 working days after conclusion of the contract, the design work is carried out and the goods are delivered within 7 working days after approval of the correction template (if advance payment has been agreed, after the time of your payment instruction), insofar as unless otherwise stated in the respective offer.
Unless another period is specified in the respective offer, the goods will be delivered within 3 - 5 working days* after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you pick it up yourself, we will inform you by e-mail about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged.
* applies to deliveries within Germany, please refer to the button with the shipping information for delivery times for other countries
Accepted payment options
- Cash on pickup
– Payment in advance by bank transfer
– Payment via PayPal
– Payment via PayPal Express
– Payment via PayPal (credit card, direct debit, invoice if necessary)
– Payment by installment purchase (via PayPal)
Our bank connection:
Berlin Volksbank
IBAN: DE07100900002305176004
SWIFT BIC: BEVODEBB
If you have any questions, you will find our contact details in the imprint.
Write in English
Shipping Terms
payment and shipping
The following conditions apply:
Shipping Terms
The goods are delivered worldwide.
Plus shipping costs (including VAT):
National: €6.90
International (except USA): €9.90
United States: €15.90
Delivery times*
In the case of goods designed individually according to customer requirements, the correction template is created within 5-10 working days after conclusion of the contract, the design work is carried out and the goods are delivered within 7 working days after approval of the correction template (if advance payment has been agreed, after the time of your payment instruction), insofar as unless otherwise stated in the respective offer.
Unless another period is specified in the respective offer, the goods will be delivered within 3 - 5 working days* after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you pick it up yourself, we will inform you by e-mail about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged.
* applies to deliveries within Germany, please refer to the button with the shipping information for delivery times for other countries
Accepted payment options
- Cash on pickup
– Payment in advance by bank transfer
– Payment via PayPal
– Payment via PayPal Express
– Payment via PayPal (credit card, direct debit, invoice if necessary)
– Payment by installment purchase (via PayPal)
Our bank connection:
Berlin Volksbank
IBAN: DE07100900002305176004
SWIFT BIC: BEVODEBB
If you have any questions, you will find our contact details in the imprint.
read:
a) We reserve ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or assignment as security is not permitted before ownership of the reserved goods has passed.
b) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that accrue to you from the resale, and we accept the assignment. You are further authorized to collect the claim. However, if you do not meet your payment obligations properly, we reserve the right to collect the claim ourselves.
c) If the reserved goods are combined and mixed, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request insofar as the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released. § 5 Warranty
(1) The statutory warranty rights apply.
(2) As a consumer, you are asked to check the item for completeness, obvious defects and transport damage immediately upon delivery and to inform us and the carrier of any complaints as soon as possible. If you do not comply, this has no effect on your statutory warranty claims.
(3) If you are an entrepreneur, the following applies in deviation from the above warranty provisions:
a) Only our own information and the manufacturer's product description are deemed to be agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.
b) In the event of defects, we shall provide a warranty, at our discretion, by rectification or subsequent delivery. If the elimination of the defect fails, you can either demand a price reduction or withdraw from the contract. The rectification of defects is deemed to have failed after a second unsuccessful attempt, unless something else arises from the nature of the item or the defect or the other circumstances. In the case of rectification, we do not have to bear the increased costs that arise from the delivery of the goods to a place other than the place of performance, provided that the delivery does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. The shortened deadline does not apply:
– culpably caused damage attributable to us resulting from injury to life, limb or health and other damage caused intentionally or through gross negligence;
– insofar as we have fraudulently concealed the defect or have assumed a guarantee for the condition of the item;
- in the case of items that have been used for a building in accordance with their usual purpose and have caused its defectiveness;
– in the case of statutory rights of recourse that you have against us in connection with warranty rights.
§ 6 Choice of Law, Place of Performance, Place of Jurisdiction
(1) German law applies. For consumers, this choice of law only applies insofar as the protection provided by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of favourability).
(2) The place of performance for all services arising from the business relationship with us and the place of jurisdiction is our registered office if you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your domicile or habitual abode is not known at the time the action is filed. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.
(3) The provisions of the UN Sales Convention expressly do not apply.
II. Customer Information
1. Identity of seller
ab-design GmbH
Nicolaistr. 51
12247 Berlin
Germany
Telephone: 03081827074
Email: info@ab-design-berlin.de
Company Complaints Office:
ab-design GmbH, Andreas Barczynski, Nicolaistr. 51, 12247 Berlin. Please send a complaint by post or email to info@ab-design-berlin.de
Alternate Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.
2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the regulations "Conclusion of the contract" in our General Terms and Conditions (Part I.).(3) The Provisions of the UN Sales Convention expressly do not apply.
II. Customer Information
1. Identity of seller
ab-design GmbH
Nicolaistr. 51
12247 Berlin
Germany
Telephone: 03081827074
Email: info@ab-design-berlin.de
Company Complaints Office:
ab-design GmbH, Andreas Barczynski, Nicolaistr. 51, 12247 Berlin. Please send a complaint by post or email to info@ab-design-berlin.de
Alternate Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.
2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the regulations "Conclusion of the contract" in our General Terms and Conditions (Part I.).
3. Contract language, contract text storage
3.1. Contract language is German.
3.2. We do not save the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the print function of the browser. After we have received the order, the order data, the information required by law for distance contracts and the general terms and conditions will be sent to you again by email.
3.3. If you request an offer outside of the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.
4. Codes of Conduct
4.1. We have subjected ourselves to the buyer seal quality criteria of Händlerbund Management AG and the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zerigungsinstrumente.pdf and https://www.ecommercetrustmark.eu/the-code-of-conduct/
5. Essential characteristics of the goods or service
The essential features of the goods and/or service can be found in the respective offer.
6. Prices and terms of payment
6.1. The prices listed in the respective offers and the shipping costs represent total prices. They include all price components including all applicable taxes.
6.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.
6.3. If delivery is made to countries outside the European Union, additional costs for which we are not responsible may be incurred, such as customs duties, taxes or money transfer fees (bank transfer or exchange rate fees), which you must bear.
6.4. You have to bear the costs incurred for the money transfer (bank transfer or exchange rate fees) in cases where the delivery is made to an EU member state but the payment was made outside the European Union.
6.5. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.
6.6. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.
7. Terms of Delivery
7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
7.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the contractor or another person responsible for carrying out the shipment.
If you are an entrepreneur, the delivery and shipment is at your own risk.
8. Statutory liability for defects
terms of payment
payment and shipping
The following conditions apply:
Shipping Terms
The goods are delivered worldwide.
Plus shipping costs (including VAT):
National: €6.90
International (except USA): €9.90
United States: €15.90
Delivery times*
In the case of goods designed individually according to customer requirements, the correction template is created within 5-10 working days after conclusion of the contract, the design work is carried out and the goods are delivered within 7 working days after approval of the correction template (if advance payment has been agreed, after the time of your payment instruction), insofar as unless otherwise stated in the respective offer.
Unless another period is specified in the respective offer, the goods will be delivered within 3 - 5 working days* after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
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