Personalised Wood Christmas Robin memorial Ornament, Bespoke hand painted Holiday Decoration

We ship most items worldwide, please just ask for postage details.

Expected turnaround time for processing most items is typically 3 to 5 working days, this does not include the weekend. Therefore an item ordered on a Monday will leave by Friday and an item ordered on a Tuesday will leave after the weekend. Some custom orders do have a no dispatch by timeframe, these if they include animal illustrations are completed on a weekend where there is more time.If you need your order sooner please let us know. Large custom orders do take longer, please send us a message.

BREXIT and customs controls are causing some delivery delays. You will have full tracking so please be aware and keep an eye on it.

Covid 19 has caused major delays in shipping worldwide. Clearing customs and delivery is taking much longer than normal. Please be patient. Shipping has been and can take as long as 6 weeks to some countries with less airlines handling mail, social distancing rules and courier policies regarding delivery. Royal Mail will only issue refunds after a parcel has been missing for 90 days.

This is an evolving situation and is altering all the time.


If you require a custom order, this can take a little longer, especially if the item needs to be prepared and stained. In the winter months the process takes a little longer, especially when the days are wet and cold. Please take this into consideration when ordering,or, send us a quick message and we will advise you or current turnaround.


We will however always keep you updated of any delay.
Mothers Day, Fathers Day and Christmas are extremely busy times, as a consequence your items may take a little longer.

If you require your order sooner, as for example babies arrive when they are ready or for a specific date then please do ask and we will do everything we I can to get it done for you in time. The Pottery Cottage listing is entirely bespoke, there is a no dispatch by date on it. If you require it by a specific date please message us. We do these signs over a weekend as we have more tome to complete.

Postage within the UK is an estimated at 1-2 days; Covid 19 and social distancing have had an impact and can take up to a week. Delivery to other areas (including overseas) will be sent via Royal Mail standard delivery and estimated at 7-10 days in Europe although sometimes delays do happen and it can take longer.

USA, CANADA and Australia are considerably longer depending on the courier service FED EX IS APPROX 5 DAYS
Royal mail can take up to weeks. COVID 19 has an impact and customs can take time to clear.

If you wish to upgrade postage to overseas tracked at extra cost, please message me and we will upgrade.

Parcels within the UK over 1 kg are sent out via My Hermes tracked using your email address, or if you purchase multiple items we will combine the postage and send via My Hermes.

All items are dispatched in the appropriate packaging to ensure safe delivery to you. We cannot be held responsible for late arrivals or damage caused via the courier but please message us if you have a problem and we will work with the carrier in order to assist.

You may need to pay customs, duties or taxes on your purchase in your jurisdiction. These charges are not included in the cost of shipping and are your responsibility as the buyer.

Shipping outside of the UK (EU & International) and how does it work

EU and International orders:
Delivery is charged for one item and increases slightly if multiple items
Customs & excise is charged on all shipments in and out of the UK and applied by the government of the country the parcel is going to. Until the parcel arrives in the destination country, brokerage and customs charges cannot be predicted and will need to be paid for by the customer. Please make sure your address, email and phone number given at checkout is correct. Failure to pay these customs and charges will result in the courier returning the parcel to us. Should this happen your order will be refunded less the postage amount and customs return fees.


Some countries may open parcels as part of random quarantine checks. All products are checked to ensure they are safe for transport to other countries and are also packaged correctly in accordance with guidelines.

Please check all your shipping details before purchase - we cannot be held responsible for incorrect shipping addresses, in particular to work places where items are accepted.

**Please note** We can not be responsible for the misspelling of any personalisation details sent. Please check all details carefully before sending.
Please ensure that the correct address is on either your paypal shipping address or Etsy address.

We are only human, we sometimes make mistakes, if we have made a mistake or you are unhappy in any way please contact us straight away and explain the problem politely. We get disappointed if our products no not meet with your expectations as we take great pride in our work BUT we do not tolerate any rudeness, which I am sad to say has happened in the past.

So please remember, we are human.