Only insured orders that are damaged in transit are eligible for a refund or exchange, and photos of the damage are needed within 1 business day of receipt in order to file a claim. Packages that go missing in transit are eligible for a refund or reshipment only if the order was insured.

Shipping insurance can be purchased at the below link, and must be added before your item ships. I cannot add insurance after the package has already been mailed. https://www.etsy.com/listing/985582673

Contact me as soon as you've realized the mistake. In some circumstances, and if caught early enough, I can contact USPS on your behalf to intercept and redirect your package. Orders delivered to an incorrect address that you provided are not subject for a refund, so please make sure to confirm your complete shipping address and include any apartment or building numbers. Packages that are returned due to an incorrect/incomplete address given or lack of mail receptacle, are subject to a reshipment fee. If no payment for the reshipment is given, order will be cancelled and refunded, and may be subject to a 20% restocking fee.

Please immediately notify your local post office and check with neighbors, especially if you live in an area with community mailboxes. It is especially common for mail mix-ups with community mailboxes. The location and time of delivery are both verified by GPS. Packages marked as delivered are not eligible for refunds or reshipments, even if insurance was purchased, unless the package arrived damaged. If you believe your mail was stolen after delivery, please consider reporting to the authorities and obtaining security cameras.

If you are an international customer, please provide your legal first and last name and telephone number for your order, and consider purchasing insurance on your order, here: https://www.etsy.com/listing/985582673
By providing your legal full name and phone number, your country's customs department or postal service will be able to notify you if a shipping issue arises. By purchasing insurance on your order, your order will be eligible for a refund or replacement if it becomes lost in transit or arrives damaged.