1. Any item that is made specifically for you, is not returnable or refundable. IOW, if we have to make an item for you, it is not returnable for any reason.

2. Refunds in part or in full are given on a case by case basis.

3. We do not refund our cost for shipping on any "Free Shipping" item.

4. If you attempt to repair or modify a product it is not returnable.

5. Returns must be authorized by us before returned and a return authorization form must be sent with your return.

6. Wash & Shine/Chlorination are not refundable, they're a service, once preformed can't be undone.

7. Insertable are not returnable or exchangable.

8. If you damage a latex item we need to see the item to determine if it's a factory defect or damaged by the user.

In the Chlorination process the latex is put through a chemical bath. The process allows chlorine molecules to bond with the outer most layer of latex molecules, and this bonding creates a micro-smoothed finish of the surface. Chlorination makes the latex permanently smooth and soft.
Our chlorination master: "I will say that yes, items straight out of treatment are initially stiffer and this increases risk of tearing, however, after wearing and a quick polish, almost complete pliability returns. There is also a dulling of the overall surface and some colors fade or change color with the transparents and light colors especially white being the most affected.

However, black may also change color depending on the type and thickness of the rubber being treated. The biggest downside of all is if something needs repairing, extra preparations are needed to get the seams to bond again".
Over all, if you are new to latex or just want an easier time putting on a difficult item, chlorinated latex may be for you.
We do not recommend this process, however, we've had enough requests for it that we now offer it on a limited basis.
Please understand we cannot be responsible for any tears once you receive the modified garment. If your garment is already extremely tight-fitting, we recommend against chlorination.
Chlorinated items are not covered under any of our guarantees. Use this service at your own risk.

Chlorination will not:
Guarantee to make rough latex smooth.
Restore surface shine that has been worn away.
Remove or stop staining.
Make latex shiny.
Latex must have all lube and polish washed off (preferably with a dish soap such as Dawn) or there will be a 25% cleaning fee.

Read more:

https://thelatexstore.com/content/faq/faq-chlorination.htm