We offer two firmness options for all of our toys and a third extra option for select toys. We use 100% body safe platinum cure silicone for all of our toys. Our silicone is produced by Smooth-On and you can visit their site for more info.

Soft: Our soft silicone is 00-30 shore. It has a firmness similar to soft body tissue.

Medium: Our medium silicone is 00-50 shore. It has a firmness similar to unflexed muscle.

Firm: Our firm silicone is 10A shore. It has a firmness similar to flexed muscle. This firmness is only available in select toys.

Our silicone toys can be cleaned with soap and water or by boiling them. Please do not use silicone based lubes with our toys as it may damage them. Do not store them with other toys unless you are completely sure they are 100% body safe silicone as the other toys could damage ours.

All toys we sell will be cleaned with antibacterial soap before packaging. All toys come sealed in plastic bags. We wrap your order in colored tissue paper and pack it in a plain brown or white box. Other than your shipping label there are no markings on the outside of the box. Our shop name is not on our shipping labels.

We label our items as "art sculpture" on any customs forms we fill out.

We make an effort to ship orders twice a week. Inventory items will ship within 3 to 5 business days (our business days are Monday through Friday and exclude Saturday and Sunday). Made to order items such as our Friend Requests have a longer wait time, so please refer to the listings for more info.

Once a package leaves our shop we have no control over it. Please make sure your address is correct before placing your order to make sure shipping goes as smoothly as possible. Please contact your local post office or the USPS for any questions regarding your shipments once they've been shipped.

For any problems you may encounter, please contact us as soon as possible! We will do whatever we can to make things right.

Due to the nature of our products we cannot accept returns or exchanges. We do our best to disclose any flaws that exist on our items, but it's always possible that issues will escape our eye. You will be asked to provide photographs of any flaws you find that we did not disclose at the time of sale.

Customer satisfaction is very important to us, so please contact us ASAP with any issues!

Those are silicone squishes! They're made with leftover silicone from our bigger pours. We include them with orders for free whenever we have them on hand. We can't gurantee we'll have enough for every order (we haven't been able to keep up with demand lately), so I apologize if you don't end up with one in your box. We don't sell them, they're just random freebies!

We do not offer this service and cannot direct you to anyone who does. We have a lot of our own design ideas waiting to be made! It takes a lot of time, energy, and materials to take an idea from a design all the way to a finished silicone dildo and all of our resources are dedicated to our own work.

We do not currently offer customs. The closest thing we have is our Friend Request listings, but those are more made to order than actual customs. We have no plans to reopen customs.

Once we drop a package off at the post office it's completely out of our hands! Always start by checking tracking info with the number Etsy provides for your order. If there seems to be a problem with your package in transit you will need to contact the US POSTAL SERVICE to check on it. There's nothing we can do on our end once the box is in their hands.

The best thing to do is to check your tracking number and use it to contact your local post office or the national line for the USPS. We have no control over where the box goes once it's out of our hands. If you contact us and provide an order number we can try to look up tracking info, but the website won't show us anything more than it will show you. We urge you to contact the USPS for help with lost packages.