UK SHIPPING

I provide the best most reliable postal service I can, which means it unfortunately costs a bit extra. All UK items will be sent with the Royal Mail recorded service for a guaranteed delivery. Tracking details can always be provided. If you would like any details, or other options, don't hesitate to get in touch.

UK first class mail usually takes 1-2 days to arrive.

INTERNATIONAL MAIL

All international mail will be sent with the ROYAL MAIL SIGNED FOR or the ROYAL MAIL TRACKED service (depending on destination). Both services are trackable and provides a signature upon arrival. This costs a bit extra but ensures all mail arrives safely.

Approx delivery times for international mail is 6-10 working days but during high demand periods or customs delays this occasionally takes a little bit longer. If you need your item urgently or your order is time sensitive do get in touch, and I will advice.

-If you are living outside of the UK/EU: Charges such as Value Added Tax (VAT), Customs Fees, Duties, Handling Charges, or Other Charges imposed by your country when you import goods are not included in the item price or shipping charges. These charges are between you and your country and are your responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight or shipping company, or when you pick the item up. Don't confuse them for additional shipping charges."

RETURNED TO SENDER
Please note that for any mail that has been returned to sender due to a failure of the buyer to collect it from the post office on time, will incur an additional postage fee to re-ship.

TRACKING
All orders are shipped with tracking and the tracking link is uploaded to the order page once shipped. For further tracking updates, the tracking number can be entered into on Royal Mails website - https://www.royalmail.com/track-your-item#/ - which also has a link to for the tracking on their local delivery partners website for international orders. I recommend checking the tracking to avoid missed deliveries or items getting returned to sender due to non-collection.

RESERVES
I'm happy to do reserves. An item can be put on reserve for 3 days. If you want a longer hold, a deposit is required. If you have special circumstances or questions or a specific time plan, please get in touch as I'm happy to accommodate.

Please note, the customer reserves are offered as a courtesy to buyers and the reserve will only begin once the shopowner has responded to the reserve request and confirmed it - as the shop can be busy and things sell fast - please beware that items may sell before I get a chance to respond to your reserves request.

LAYAWAY
Layaway options are available. 25% of the price is expected as a deposit at the start of the layaway to reserve the item with the remaining amount being in up to 4 installments within a month. If you have special requirements, I'm happy to work out a plan that works for you, so just get in touch.

CONVOS
I aim to respond to messages within a day. All messages will be answered asap, but as I'm a one-woman-shop, my working day can be quite busy, and sourcing trips and posting occasionally means I'm out of office, and will cause slight delays in responding times.

ORDER CANCELLATION
Please note - when canceling an order, the shop is charged a small fee by both paypal and Etsy in order to refund and relist. Please, if you can avoid it, don't place an order only to immediately cancel it.

OTHER INFO
I do have a small Spaniel. He is not allowed in the shop/stock room but if you are extremely sensitive or allergic to pets, it might be good to note that I am a pet owner. If you have any questions or concerns, do get in touch.