General Information:

Please be careful not to torque or pinch glass while unwrapping or handling your new piece of stained glass. Do not pull wrapping apart but cut with scissors. It’s best to balance piece in the palm of your hand, the cantilevered pieces are very fragile.

Panels are best kept upright or vertical.

Be sure to wash your hands after handling as it’s leaded.

To clean your glass, mild dish soap is best. Oxidation of lead can be corrected with glass wax.

Although very durable, it’s probably wise to replace the mono-filament yearly as it gets brittle and stretches in the sun. .A surgeon’s knot is recommended as a strong knot.

Enjoy your stained glass, it can be an heirloom if handled gently.

DAMAGED ITEM:

Please leave me your phone number if you purchase a stained glass panel as UPS requires it for shipping.
Please inspect the item as soon as possible. If damaged, keep all packaging and contact me immediately. I can not be responsible for any breakage after 2 days of receiving the item. A claim needs to be filed and proof that the item was securely packed. I will need you to email photos of breakage and packaging to me, I will also need your phone number. No refunds will be given until the insurance claim is finalized. USPS has been requiring seeing the item and wrapping in 20 days and denying if request is not met. Let me help!
toni.suncatcher@gmail.com

Please let me know your glass arrived safely, as I always worry.

Custom orders are difficult to fill with my limited space but feel free to contact me as I'm happy to assist and if I can not accommodate you, I can refer you.I sometimes do special orders, and wholesale....we'll talk. Feel free to email me!

If you’re purchasing a gift, I can include a message and ship directly to the recipient. During checkout, leave me the instructions in “message to the seller”. I do not include invoices in my packaging as you have a copy and many of my items are purchased as gifts. Unwrapping them can get messy.

Some of the items I sell are quite expensive, if you really want something that you would need to make payments on over a few months, contact me. I'll try to work with you over a 3-6 month period.