Designing your items perfectly takes a lot of time and effort. For this reason, we do not create initial proofs without purchase. After purchase, we are happy to work with you to make any changes and adjustments you’d like.

We gladly accept custom order requests. If there is a certain idea or design you had in mind, please do share it with us! However, we will not copy designs from other shops.

We try our best to make any changes you’d like to ensure you are happy with the design. However, if you would still like to cancel your order, we will refund you the cost of the item minus the cost of any design fees. We think this is fair since time was spent to custom design an item for you.

There is 1 complimentary proof included with each purchase + 1 complimentary minor adjustment proof. Designing takes a lot of time and effort. For this reason, we ask customers to purchase this listing for each additional proof or font requested: https://etsy.me/2A5DLSM

Our current production is 3 business days and 2-3 business days for shipping.

Orders that have been marked as “Delivered” by USPS, but claimed to be undelivered by the customer will not be refunded or replaced. Please check with your neighbors and/or other members of your household to make sure that no one else picked up your item. We also suggest contacting your local USPS annex to check to see if your item has been left there. If all of these measures have been taken and you are unable to locate your package, please message us and we will try our best to come up with a fair solution together.

We try to package your item to ensure that it gets delivered in-tact. Unfortunately, once it’s out of our hands, we have no control over the handling of your item. If your item arrives damaged, please message us immediately (within 1-3 days of your item being marked “Delivered”) with a picture of the damaged product. Please also keep the damaged item AND the originally packaging it came in so that we can file a claim with USPS. When filing claims, USPS often asks for the item and the packaging for further inspection.

Due to the personalized nature of these items, we do not accept any returns on custom/personalized items.

If after 2 business days, we still have not heard back from you regarding your proof, we will proceed to production under the assumption that proof has been approved.

We do this to ensure that your item gets produced and shipped out in time. We understand that often people forget to check their messages and/or are so busy planning their events. Instead of us waiting for an approval and having you receive your item too late, we try to get your item out to you as quickly as possible :)

We recommend these 2 methods for hanging our signs:

WALL- We highly recommend using command strips, which are easy to use and come off the wall cleanly if needed and doesn't leave any damage to the walls.

BACKDROP/GREEN WALL- We recommend using clear fishing line, and then either tie the line from the signs to the top of the frame of the backdrop or string the line through the openings in the word and tie to the branches/leaves.

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