Please note that we can send you a standard-sized dress in 1 - 5 working days. You can see our size chart in every listing (photo).

Also, we can make the dress by your measurements and send it to you from 7 days. The dress fits better. In this case, we'll send you an instruction to take your measurements and help with that.

Please note that we can apply changes to the models:
shorter/longer sleeve, forms of the sleeve,
open/closed back,
change the form/depth of the neckline,
combine the parts of different dresses,
add/remove layers of the tulle for the skirt,
add/remove the train,
another colour of the dress,
decoration, embroidery, buttons, belts, etc...

Anything else? Please, contact us.

If you are in rush, just let us know and we'll do our best to help you to get your wedding dress in time.

1. Standard-sized dress (up to EU40/US8) can be returned within 21 days of delivery unless was used or damaged in original conditions and packaging.
2. There is no refund available for tailor-made dresses, veils, gloves, or bows, not for items on sale.
3. Please note that in rare cases (due to some changes in your body shape) the service of your local seamstress may be needed for the perfect fit on the figure, we do not cover these costs.
4. Unclaimed packages will be processed by the delivery company and won’t be refunded.
5. In case of a return we charge you the cost of delivery there and back.
6. Making the purchase, you agree with our policy.

We ship worldwide carefully packed from Ukraine and with a tracking number.
All long wedding dresses we ship by DHL Express for FREE, it takes 3 - 7 days.
For the rest of the items, we use the standard shipping is FREE and takes about 1 - 4 weeks depending on the destination, customs, weather conditions, etc. If prefer fast delivery, please let us know.
The buyer is responsible for all customs fees and import duties levied upon arrival.
Before shipping, we check carefully every item.

Please open the box carefully.
The dress is closely packed so it can wrinkle a bit.
Hang it (some models has a special bow) and in some days it must get straight.
Iron the dress with a not too hot steam iron.

Cold hand wash
Do not bleach
Do not wring
Do not dry clean

Please keep the dress in dress cover with no direct sun rays.
To keep the dress in good condition for years, we recommend to clean it right after the wedding.

We offer wholesale, so if you are interested in collaboration, please contact us to sales[at]shleifdress.com or via Etsy.