If you're looking for something bespoke, we're happy to hear from you! Please just send us a message.

Please note that anything custom-made or personalised, including dyed veils, garters and belts where the items are made to fit each client specifically, are not eligible for returns or exchanges.

Products with habotai silk ribbon: please be aware that this ribbon is designed to fray. Please be careful with it! If threads start to come off, just snip them gently with sharp scissors.

Wire products: it's a part of the production process that the wire used to make my products is twisted, to hold beads in place and hold its shape. The wire is flexible so can be gently moulded to the shape you want it, but under no circumstances should you continue to over twist the wire. This may cause it to break!

All of our products can be adjusted to your specific size - please send us a note either before you purchase or at the checkout.

We have had requests for bespoke items - buyers have been provided with regular photo updates and the design has been created around their wedding day and ideas. On completion, we have then been informed that the customer has no intention of actually purchasing the item.

To prevent such a waste of resources and time, a set deposit is payable for bespoke orders where materials need to be sourced especially, to cover costs.

Veils: £30
Headpieces: £20
Belts: £15

Returns are gladly accepted for stock items which have not been customised in any way. Please contact us directly for all return requests.

The amount refunded for these items will be the original price paid, minus the cost of postage above basic rate if an additional service has been added.

Please note that ALL veils sold are cut especially for each order and are not accepted for returns. As I am unable to reuse the components, these come under products which are customised.

Please note that standard delivery for both UK and International orders DOES NOT INCLUDE TRACKING. If you would like your purchase to be tracked on it's journey to you, you are very welcome to select one of the delivery upgrades most appropriate to you.

For example - International orders are sent via International Standard with Royal Mail, unless you request a different courier from me on ordering. International standard deliveries take 3-11 days to Europe.

If you require the parcel to be tracked, please select and pay for the delivery upgrade to International Tracked and Signed For. This takes exactly the same time period of 3-11 working days, but comes with a tracking number.

If you have any queries, please contact me before ordering.

Please note that colours can appear differently on electronic screens; user settings will affect how they look. I always do my best to understand the shades clients are after with dyed pieces, and I will discuss this with you. I always produce smaller dyed samples and send images of these for each of my veils and I will check with you prior to dyeing the actual piece.

However, please be aware that however much I try to get the exact shade right for you, there is always the possibility that the colour may vary slightly from expectations. Veils are purchased under these conditions and I am not responsible for, nor do I accept returns for, a lack of satisfaction at the end result, provided the above conditions have been met.