Each item has its own "Ready to ship" time, usually between 1-5 business days.

Delivery time is different , depending on your location. Keep in mind the location of where you are purchasing from (Romania) .

The estimated delivery times for Registered Mail are :

-Europe: 10-12 business days
-North America: 15-30 business days
-Canada: 15-20 business days
-Australia, New Zealand and Oceania: 16-23 business days
-Asia Pacific: 15-20 business days

In the email that confirm your order being dispatched you will receive an estimated arrival date , based on the estimated times above. Your order may also arrive earlier then expected.

Yes,depending on the service you choose for the delivery . The available options are :

1) Standard Shipping: IT'S NOT TRACKED, PLEASE FOR THE SAKE OF THE WORLD STOP ASKING FOR A TRACKING IF YOU DIDN'T PAY FOR A TRACKED OPTION!! see upgrades. We understand you, but please read our policies, descriptions and ask questions if you need help.

2) SMALL PACKAGE : offer FULL TRACKING . Has the same time frame delivery as Registered Mail but it is worth it if you want to know exactly where your order is.
ONLY dispatched on Tuesdays and Thursdays .

3) EMS : offers FULL TRACKING . This is the Express Delivery service which offer a delivery time between 3-7 business days. ONLY dispatched on Tuesdays and Thursdays .

First of all, DO NOT PANIC. Sometimes packages can be delayed by Postal Services so before jumping to the conclusion that it is lost in the mail contact us.

If you have concerns , please CONTACT US via email or Etsy Conversation , we will answer promptly and together we can figure out the proper solution for the situation.

Please do not open a dispute case before contacting us ,we are always here to assist you for any questions.

For items that require sizing , we base our measurements on average sizes we have encountered over time. But you do have the option to leave a note with whatever measurement your item requires adjusting to (neck circumference, wrist circumference , ring size , etc

Most of our items are made from copper or brass unless stated otherwise.
All our copper and brass jewelry pieces are polished with Renaissance Wax which is a layer of protection on the item.

*Always clean your jewelry with a soft cloth and specific metal cleaners.
*Store in dry and dust free environments.
*Always remove your jewelry when taking a bath.
*Avoid long sun exposure and chemical contact.
*Polymer clay should be cleaned with a dry soft cloth.

Copper and brass are known to be "living metals" so based on your skin PH you have get a blueish-green mark where it gets into contact with your skin . This washes out with soap and water and it is harmless.

Our jewelry pieces are NOT TOYS , small parts are used.

We understand the global impact the COVID-19 Pandemic has on us worldwide. We want to assure you that as long as the Postal Services still provide the means of delivering the packages we will send all orders as scheduled.
If we get updates on mail travel restriction to different countries we will inform you.
If the local authorities declares limitations in individuals going outside for safety we will inform and update you on the delivery date. Currently we are sending orders once a day but if needed we will schedule all order to be dispatched once or twice a week.
Please take info consideration any delays in deliveries cause by travel restriction .

Stay safe and good health!
Heavy Metal & Fantasy Crafts team