It can take anywhere from 2-8 weeks for you to receive your order. Our international shipping charges do not cover import charges, customs charges or any other fees other than shipping the package. These additional fees (as well as the cost to ship) are the responsibility of the buyer. Orders over $249.99 MUST be shipped priority. Choose this option during check out. ANY international orders (no matter the value amount) can not be guaranteed and we are not responsible for lost or damaged packages. Your are choosing to order at your own risk. If a package is refused by the buyer, I will issue a refund less any shipping charges I paid (even if it was more then you paid for shipping) or postal/customs fees once I receive the item back.

Please do not ask us to mark your order as a gift or enter a lower order value on the customs form. This is a federal offense and we are not willing to do it. Your package will be marked exactly what it is, which is "craft supplies" and have the correct dollar amount on it. Thanks so much for understanding!

International Packages Marked As Gifts: This simply means that we will not include a receipt in your package. We do not offer gift wrap and your package will NOT be marked as a gift on the customs paperwork.

Our jumprings measure about 5mm on the outer circumference and just over 3mm inside the ring. Some of our charms have soldered jump rings (closed and can not be opened unless cut) and some have open jump rings. The open rings are not always perfectly round. This is normal and to be expected. If you have questions about the kind of jump ring on the charm you want, please message us before you order. We will not issue refunds for a charm once we ship it due to the jump ring being soldered or open, or for rings that are not perfect circles. Thanks you for your understanding.

While rare, every once in a while, I get a message from someone asking me about tarnish. Sterling silver as well as bronze can absolutely tarnish. Think of silverware that needs to be polished. It's because it tarnished. It all varies depending on climate (humidity), skin chemistry, chemicals, (shampoo, soaps, perfumes, etc) and moisture. (Sweat, showering, swimming, etc) Caring for your jewelry requires cleaning it with a soft cloth. If tarnish does occur, try a tarnish remover cloth. It should work well. If you are interested in more info, here is some from a large jewelry store that explains it well. https://www.tiffany.com/faq/care-and-repair-faq/does-sterling-silver-tarnish/

I do not recommend these items for children due to the fact that most of the items I carry could be a choking hazard. I also don't recommend these items for children due to a child's lack of ability to care for fine sterling silver etc. That being said, only you know your child so you are buying at your own risk if you choose to purchase an item from my shop. We are not responsible for any injuries a child could get from chains, choking, etc. We are also not responsible for damage done to an item once it leaves our care.

All of our charms are sterling silver, unless otherwise stated in the description. Some charms that also have bronze on them, can not have a .925 stamp because the are not 100% .925 silver. A few of our charms come from vintage molds, and those charms will not be stamped, but they are still sterling silver. If you have questions, please feel free to let us know.

At this time, we are not offering engraving.

If your order show that it is lost in transit, you can open a dispute with Etsy for a refund if the package is under $250. If it is over, please let me know. If your order shows it was delivered, you will need to speak directly to your postal carrier/local post office. These packages are scanned as they move and if it is marked as delivered they should be able to provide more information. Unfortunately, while we would love to be able to cover the cost of the post office's mistakes or theft, we are unable to do so due to the low prices that we already offer. We just can't do both. We recommend adding insurance or a signature confirmation to your order during checkout to be on the safe side, especially during the holidays.

We do take returns. Your order will be refunded less the shipping that was paid once we receive your return. If the post office returned your package for any reason, we will issue a refund, less the shipping that was paid as well. If you would still like the item, you are welcome to reorder and we will ship it to you quickly. Thanks for your understanding.

If you choose to ship Express shipping, it will require a signature. If you choose insurance on your package, that will also require a signature. This is for your safety. If the post office marks an item as delivered and you do not get it, a signature can prove who received it. Thank you for your understanding.