If you’d like to return an item, we offer a credit usable at NOIRKALA.COM (electronic gift card) or accept exchanges for items of the same value.

Returns are accepted within 7 days of receiving your order. Items must be sent in their original form and mint condition, otherwise, they will not be accepted for exchange or store credit. Please write down your name and order number. The customer is responsible for delivery charges for the return of his order.

The returning address is:
NOIR KĀLA
CP29 BELOEIL BP BUREAU-CHEF
BELOEIL QC J3G 4S8

Once your return is received and inspected, the exchange or credit (electronic gift cart) will be processed.

On all orders overs $200 CAD

Estimated delivery times do not take into account possible customs delays. In case of late delivery, we do not offer a refund since we unfortunately have no control over customs delays.

In case of problem, please contact us and we will help you to resolve the situation. Please take note that delivery delays sadden us as much as you. We thank you for your patience!

If you have not received your package within 20 business days, please let us know. We will help you to solve the problem according to the delivery option selected during the purchase.

Packages not received within 25 business days will be forwarded again. Please take note that the loss of a package saddens us as much as you. We thank you for your patience!

The possible customs fees are the responsibility of the buyer. Customs policies may vary by country. Please consult the customs office of your country for an accurate assessment.

For residents of the European Union, VAT will be charged to the buyer at the time of delivery. The possible fees are the responsibility of the buyer.

YES, we do Wholesale !
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