Once the package is picked up, it is completely out of our hands and control.

If your package becomes lost, please contact your local carrier or post office.

All orders are shipped to the address provided at checkout (for buyer/seller protection).

Please check the status of your package using the tracking provided by USPS/Etsy. I see the same tracking as you do.

We are not responsible for lost packages that show "delivered" to the address provided. Please contract your Postal Service 800 number and file a claim.

Please note, we do not work for USPS so we do not have any special "in's" with them. We get the same info as you do.

please note we will ship your package priority if you paid for that, but by doing this does not jump your order to the front. I work on orders as the order they come in to keep it fair for everyone. Thank you for Understanding

All paid orders are shipped to the address provided at checkout for buyer and seller protection. Please ensure that your mailing address is updated prior check out.

Tracking information is provided to buyer via USPS/Etsy to check package transit and delivery status.

Snazzy Crayons will not be responsible for missing packages that shows "delivered" to the address provided during check out. Snazzy Crayons will not be responsible for any delay due to weather condition during transit.

Snazzy Crayons is not responsible if orders are delayed if you have a special deadline. We state in each listing the time frame these take to be made and cure before I can even ship. Please be sure to read the listing and timeline before purchase.

Broken in transit, if you need by a certain date please be sure to maybe purchase 1 or 2 more. We don't always have stock on hand and again we would have to make and let cure again before I can get those replacements out.

It is up to the buyer to update the delivery address through Etsy before checking out. We are not responsible for forwarded packages.

We would be happy to re-ship any returned packages back to you with payment of additional shipping. We do not refund returned packages.

Please do not assume sizing based on a photograph, measurements are in the detailed listings as long with a photo with the sizing and a photo with a name and ruler.