Due to the nature of these items and the unpredictability of pets, I can not accept returns/exchanges of custom items intended for/used or damaged by you or your pet. This includes chewing, washing damage or incorrect usage of item. I do not replace/refund items with zippers broken/damaged due to rough use, pet chewing or getting caught/yanked during use or wash; only if the zipper was already damaged/defective when you first received it. Any return accepted for reasons other than defect, the buyer is responsible for return shipping and all items must be received in original UNUSED condition. Any refund given will be for the items only and not include original shipping costs; and I charge a $5 restocking fee for my time and effort.

All fleece, cotton, and flannel items can be machine washed on cold/gentle cycle (even the vinyl). However, items will last longer if air dried and less likely to pill or stretch. For serious staining I recommend a soak with dawn dish soap and vinegar to kill enzymes before washing to get rid of the vinegar smell. Wash in laundry bag if your washer snags zippers!

As with any fleece item/cage sets, wear over time is expected so please regularly check your fleece item for loose threads, holes or tears to avoid dangerous hang-ups with your pet's nails, especially if your pet is a 'chewer.' Pet damage is always a possibility and Created Moments is not responsible for any issues associated or caused by pet damage or incorrect usage of an item.

I welcome custom and personalized orders. I am happy to look into and purchase new fabrics on request. The cost of the fabric is usually included in the item price except if it is a licensed or customized fabric.

Customized items are unique and handmade to each buyer's needs - this takes LOTS of time to plan out and piece together; I need to pull and cut fabric to specified size, include all modifications (add-ons), pin, sew, and finish each item. Fabric gets pulled and cut within a day or two of the order - that fabric is now 'locked' into your orders specifications. Cancelations leaves me with precut fabric and wasted work. I also don't accept returns/exchanges for customized items made to your specifications that another might not choose for themselves. Returns/exchanges sit for months waiting for me to have time to take pictures to list it and then hope for someone who wants to buy that specific item/fabric/size and customizations.

Turn-Around for all custom orders is a minimum of 14-16 Business Days and based on the number of orders I receive in a week and current work load. As orders increase/decrease so does the turnaround time. Please understand if there are delays, I am working as quickly and safely as I can. I do try to maintain a normal work schedule; 8-5 with weekends off, but life happens (health, family, holidays) so please be patient if there is a delay...I do all the work myself and it takes time! Also, I sew items in the order received and do not bump or move up orders on request. If I have time to get an order out sooner I will try, but not at the expense of someone else's order or my current work schedule.

Grommets and pet mesh are used in my bonding scarves for added air-flow. Grommets are small metal rings secured in the fabric and pet mesh is a flexible screen made of polyester and PVC coating that is pet safe. The option to add them to a scarf is free and a personal preference.

It is hard for me to know what size to recommend because I don't know your specific pet or it's measurements to see if it will fit. Animal sizes can differ greatly, not just between the various types of breeds, but also among the individual animals themselves and I am not an expert on every animal. I do expect the owners to better know what will and wont work for their pets. Sizing options for each item are stated in their listings so you can compare it to your pets' size and determine if it will work for you, but please feel free to ask about customization if you need something specialized. I am happy to offer an opinion if asked, but it really depends on what you are looking for and your specific pets' needs

Maybe! I have to limit how much of a pattern I make available in any one listing so I don't accidentally over-sell it across all my listing types. By carrying so many pattern options, and types of items, I have to be careful not to sell multiple items in a pattern I have a limited supply of. I do this by only offering one of each pattern in a listing and then, usually ONCE a week, I re-evaluate what I have left and renew those patterns I still have enough stock of. So please feel free to ask about a pattern that is listed as 'sold out' because I may have more. This is not ALWAYS the case though, some patterns cannot be renewed if the suppliers are no longer offering it or are currently sold out of it.

If your pet is a determined chewer, a metal zipper is not going to stop them and may instead cause serious damage to your pet! Chewing is so frustrating, but I still do not recommend metal zippers (or at least use with caution!) for any small animal. The issue with these is that if your pet does chew on the metal zipper they can do real damage to their mouth/gums and teeth. This includes the possibility of chipping a tooth or getting one caught/stuck in between the metal teeth and panicking - It's why I don't offer metal zippers. Also, it takes a smart pet very little time to realize those metal teeth are STILL sewn into a cloth fabric and they can chew around them causing the same exact issue in roughly the same amount of time.

All shipping is tracked and you will receive a tracking number to follow. After a package leaves my hands I no longer have any control over it and we are not responsible for shipping delays, lost, damaged or stolen packages. Please be sure to have an updated/current address BEFORE you check out! Any returned shipments due to an incorrect or undeliverable addresses will be held until a new shipping payment has been made, I will NOT reship for free. I am also not responsible for delivery to an incorrect/old address or package loss as a result. Most Post Offices will hold packages for in-person pick-up if you are are concerned about theft, or forward mail if you realize there has been an address mistake while your package is in-transit.