Your items will be packaged safely and sent in excellent condition with love & care!

However, sometimes accidents happen at the post. If something happens to your package along the way & your purchase arrives damaged, please contact me prior to leaving feedback so that we can begin working on a replacement for you, or we can discuss refunding your money. If a parcel is lost in the mail, I will send you a new piece of the same design, if possible.

Please understand that when the parcel is shipped, it is out of my control. I'm not responsible for lost packages.

*Shipping costs will only be returned for lost parcels.
*Noomaad can not be held responsible for delays at our package distributers.

YES. I'm looking for stockists. Send me an email to mail@noomaad.com.

Please add your website, pictures from your shop, boutique or studio & write a short introduction about your business.

SEPTUM
Please use a horizontal opening & closing procedure. By opening in a horizontal motion you will preserve the shape of the ring.

When taking out your septum jewelry, always leave it open in your jewelry box or in a sealed bag. This way you avoid the risk of bending it both directions when you insert it again & it will last for a very long time.

Brass
Make a tiny bath with lemon+water. Soak for 5 minutes. Clean with a microfibre cloth.

Sterling Silver
Easy to clean with a silver cloth, but be sure to avoid contact with any stones.

Gold Vermeil
Buff gently with a soft, dry cotton cloth or microfibre cloth. Never use a silver cloth or chemical cleaners on 18k gold vermeil jewelry as it can peel off the gold finish.

For all the clothes & belts that I make I recommend HAND-WASH.

This is because I use several different fabrics in most designs.

How to Adjust Cuff Bracelets

Please read this entire section before making any adjustments.

Do not extend from the middle.
Be very careful when you adjust it so you don’t make it an odd shape or damage it.

Bend each side evenly & when you finish adjusting, keep it that way & slide your wrist through from the opening, rather than opening & closing the cuff bracelet each time. When you have found your size, you do not need to adjust again.

Do not put the bracelet on your wrist & squeeze it. Squeezing the cuff puts all of the stress on the center of the bracelet & will weaken it.

Send me a mail if you want to see a video that explains it all very well!

IMPORTANT * Only USA, Canada & non-EU countries can still choose standard shipping, price is approx. 6 USD. The rest of the world will be shipped with FedEx Express.

From January 2022 I want to offer a faster & more safe shipping experience for international orders. Orders will be shipped with FEDEX EXPRESS so that you get your treasures fast. It is insured & tracked all the way home to you!
Express shipping takes 2-7 business days. 14 days to New Zealand.
The price is approx. 25-35 USD.

If you live in a remote area, the shipping price will increase.

INFORMATION TO MY EU CUSTOMERS: IOSS - Import One-Stop Shop. Due to the new VAT regulations in EU, I can only ship orders placed on Etsy with FedEx Express from July 1.

IOSS makes the process simpler & more transparent & helps ensure efficient customs procedures, for all orders up to €150.

After €150 there will be REGULAR customs procedures when the parcel reach the destination country.

*EU countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

IMPORTANT *SHIPPING INTERNATIONALLY DOES MEAN THAT YOU MAY BE REQUIRED TO PAY CUSTOMS & IMPORT TAXES.

ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR THE CUSTOM RATES WITHIN THEIR OWN COUNTRY.