Processing times usually take up to one (1) business week for most orders during off-peak times. For large orders, or during peak times, processing time can take up to two (2) business weeks.

It is your responsibility to ensure that the address provided is correct and up to date. I shall not be held liable for any packages that are delivered to an incorrect address or returned due to an incomplete address or its equivalent.

As such, I will NOT provide any refunds or replacements for any packages that were sent to an incorrect address.

You shall be responsible for paying for postage to resend any packages that are returned to me due to an error in the address, incomplete/inaccessible address or listed as unclaimed/refused etc.

ESTIMATED SHIPPING TIMES:
» United Kingdom:
- 2-3 business days
- Upgrades (1st Class, Special): 1-2 business days
» United States (mainland):
- 6-7 business days


Shipping options available at checkout (UK only).

The above-mentioned estimated time frames are provided by Royal Mail in regard to how long your package should take to be delivered - these time frames DO NOT include processing times.

Unforeseen circumstances (e.g. general delays within the postal system, customs etc.) can cause delays in your packages being delivered. 

During any postal strikes, some packages are have been known to take upwards of FIFTEEN (15) business days (including Saturdays) to be delivered. 

As per Royal Mail's Terms and Conditions:

3.4 The estimated delivery times stated in clause 3.3 do not apply to any Items with any of the following delivery addresses or postcodes (and, to avoid doubt, in each of these instances, we do not provide any target time for delivery):

3.4.1 any Items addressed to any British Forces Post Office;
3.4.2 in relation to Non Account Tracked 24, to any of the following postcodes: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3 postcodes;

and

3.4.3 in relation to Non Account Tracked 48, to any of the following postcodes: BT, GY, HS, IM, JE, KW, PA60-75, PA78, PH30, PH41-PH44 and ZE2-ZE3.


personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Product Photographs
All products are described and photographed as accurately as possible. Pictures have been taken using the following: Samsung Galaxy S7 / S8 / S9, OPPO Reno Z, Huawei P30 Pro, Samsung A71, Samsung S21 Ultra, Samsung S23 Ultra mobile phone - either under natural light, white fluorescent light, or in a lightbox with LEDs.

Product Descriptions
Each bracelet is made to order unless otherwise stated and so bracelet lengths may vary by +/- ¼ inch.

Please allow for products to possibly differ in colour due to different display monitor settings - requests for returns or exchanges of items because of this reason shall not be entertained.

Gemstones
All gemstones used are genuine unless otherwise stated*. Please allow for colours of gemstones shown in listing pictures and those received to possibly differ slightly and have inclusions etc.

* Lapis Lazuli - dyed.
* Sugilite - either dyed and/or treated.
Turquoise - either dyed and/or treated, stabilised or reconstituted.

Most gemstones used are 6mm but may vary by +/- 0.5-1mm.


DISCLAIMER:
Any carved, tumbled or raw stones featured in product pictures are NOT for sale or included in your order(s). These are used purely as props for photography purposes.

Gemstones
• Refrain from swimming with gemstone jewellery as chlorine/salt water can damage them.
• Do not clean whilst wearing gemstone jewellery as exposure to strong chemicals such as bleach, turpentine, ammonia etc. can dull or possibly erode gemstones.
• Store gemstones away from direct sunlight as it can fade gemstones or cause them to change colour.

Plated jewellery
• Plated charms, jump/split rings and necklaces will tarnish over time; use a damp cloth to clean these. Do not use chemicals as this will fade/remove the plating.


The above information is not an exhaustive list of "Dos and Don'ts" and exposure to other elements may cause your jewellery to break or deteriorate at a faster pace than basic expected wear and tear.

Please use common sense when caring for your jewellery, and if you are unsure, there are many resources available on the internet on how to care for your items.

It is advised to remove all jewellery before you sleep to prevent further fading (for plated items, due to the addition friction of rubbing against skin/bedding), or possible damage to cording/elastic due to catching on something etc.

Refunds or exchanges will NOT be provided if it is found that improper care of the jewellery was the cause of damages or breakages.



www.firemountaingems.com/resources/encyclobeadia/charts/cleaninggemstones
https://www.gemselect.com/gem-info/cleaning.php

Gemstone healing properties mentioned in my listings are taken from the following sources:

Charms Of Light (https://www.charmsoflight.com)
Crystal Vaults (https://www.crystalvaults.com/)
Tiny Rituals (https://tinyrituals.co/)
TK Emporium (https://tkemporium.co.uk/)

The Pocket Book of Stones by Robert Simmons 

101 Power Crystals by Judy Hall

Love is in the Earth : A Kaleidoscope of Crystals by Melody

Requests for returns/refunds for the following returns shall not be entertained:
- any items that were on sale
- any "Ready To Ship" items
- any items that have been customised/personalised
- any items that appear (slightly) different in colour [either due to different display monitor/screen settings, or any striations/markings on natural gemstones]
- any items that have been damaged or broken due to improper care

Please return all items in their original packaging and via a tracked service to avoid any possible losses etc.