In cases of returns for refund, we will provide a full product price refund within the 14 day return period. We do not offer refunds on the initial shipping charges for any reason. Details below.

By purchasing or ordering our product, our customers accept our terms and conditions summarized here (includes full "Frequently asked questions"). Below is our refund procedure for purchases inside and outside the European Union (EU*).
*EU meaning the current member of the European Union states.

It is possible to return WE ON WOOD products for purchases outside the EU. If you do not like the purchased product or if you have changed your mind, we offer you the opportunity to return the product.
In the case of a return, the customer should pay the cost of packaging, cost of return and any insurance related to the delivery (optional).
If our product arrives back to us in its original state, we will refund the value of the product to the customer.If the product is returned damaged or incomplete, we will not refund the full value of the product.

Important: under no circumstances will we refund the cost of shipping (for neither way), insurance or packaging costs. Any furniture can be returned only in its unused, original condition. We need a receipt or proof of purchase to complete the refund.

The customs clearance and related administration fees, VAT costs are borne by the customer in all cases, in both directions (in case of a refund). In the case of returned goods, it is the responsibility of the customer to obtain the necessary documents for customs clearance.

Once we have received and examined the returned furniture we will notify you by email. We will also notify you when your refund is approved or is denied. In case of approval, we will process your refund and automatically credit the amount to your credit card or the originally used payment method within a few days.
We can only refund regular price items, unfortunately we cannot exchange discounted products.

We pack our products with great care and in a professional manner. This guarantees that out of the several hundreds of furniture we prepare and ship, 99% arrives to the customer intact. International shipping, on the other hand, sometimes exposes our customers' packages to rough conditions, which even the strongest materials and professional packaging methods cannot always defy.

WE ON WOOD can only assume responsibility for damages during delivery outside the EU if the customer takes out insurance for the package delivery service. In this regard, our customer service provides comprehensive assistance and information in all cases. Please note however, that we leave it up to the customer to decide on the conclusion of such insurance. In the absence of insurance, WE ON WOOD does not assume any responsibility for damages resulting from delivery outside the EU. WE ON WOOD cannot be obliged to pay any financial compensation for damages.

- Which happens during loading
- Which occurs during an investigation related to customs procedures
- Which happens due to careless, rough delivery

If the package arrives damaged, it must be immediately reported to the courier and a report must be made in their presence, which records that the packaging is damaged. An original copy of the minutes must remain with the customer.

We can only deal with the case of damaged furniture if the customer has an insurance for the delivery of the package and the customer records on camera the outside of the packaging, the careful unpacking process and the product itself in an authentic and easily identifiable video.

The damaged package must be opened on the video recording and all its details clearly recorded. The package and its contents must be identifiable on the video recording. A properly recorded video can be an aid in effective an claims settlement. In all cases, we recommend recording the unpacking of the furniture on a video -especially if the packaging is visibly damaged!