The dimensions of each product are written in the product description. Please note that the materials we use for the products are natural materials, the strength and elasticity of which may vary depending on the color and batch. Please also note that all our products are 100% hand-made, which can lead to a slight difference in the size of the created products: +/- 2 cm.

The covers of poufs and bean bag chairs are removable. These covers and tree skirts are washable. You can wash it at a temperature of 40°С in a washing machine in wool washing mode or by hand (semi-warm temperature, delicate). Drying only on a flat surface

We try to make the photos as relevant as possible to the real product, but please note that the colors of the products may slightly differ from the colors on the screen due to the limitations of the monitor color.
It’s also possible, that the colors of items ordered in different times, may slight differ due to changes in the batch of yarn. So if you have already bought some of our products and want to order another one after a while, please contact me! I will check: I have still yarn of the same batch or not…

You may be able to pay with a card via PayPal without a PayPal account. Here’s how:

1) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2) You'll be prompted to fill in your billing and credit card information.
3) Enter your email address so PayPal can send you a receipt.
4) Click Continue to return to Etsy. Your payment isn't sent until you click Submit order on Etsy.

Don't worry! When the package leaves Ukraine and is on the way to your country, tracking system doesn't show its location. It doesn't mean that package got lost, it means package was not scanned in your country yet. You will see changes in tracking only after arriving to your country.

The time we need to prepare an order for shipping (delivery) is 1-3 business days. But usually we do everything possible to send your order ASAP.
Please NOTICE that we prepare and ship orders only on BUSINESS days from Monday to Friday, NOT including weekends. SO Saturday and Sunday don't count!
IMPORTANT: production (processing time) and shipping (delivery term) are 2 different processes. Each process has its own term.

It takes at least 10-18 business days for a package to arrive to Europe (to Italy and Spain it takes a little bit more), 8-18 business days to USA, 14-25 days to Latin America, the Caribbean and Asia. To Canada, Australia, New Zealand - 14-25 business days.

International shipping is unpredictable and delays happen at the customs. For international orders, once the package has left the Ukraine, it becomes a subject to your local post office.

Please double check your spelling on order details as I am not responsible for mistakes on order details supplied by the buyer such as spelling errors.

Postage and packing charges are not refundable unless it's due to an error on our part.

Shipping fees are non-refundable for refused or undelivered parcels. Please note that according to the delivery rules and depending on the size of parcel may be charged price for forward delivery and return delivery.

We take full responsibility for our products, shipping & delivery. And in case of DAMAGE during delivery or loss, we will gladly send you new product. So there are no reasons to be worried :)

Personalized products can NOT be returned or exchanged due to the nature of these items. Customer is responsible for all shipping costs if the item will be exchanged. Exchange can NOT be proceeded, until we receive the original product in a good condition. In case of returning the product back to us, refund will be proceeded WHEN the product is received by us in a good condition.