★ We do custom orders for our ForeverMy customers.
★ Please fill out all necessary information for the product you are interested by following our "Customization Instructions" in the Personalization field of our items (before you place them to your cart).
★ Please note that if the personalization is added incorrectly, we will contact you via Etsy message but we can only put your order on hold for 24 hours - if we receive no reply with the correct inscriptions, we will proceed with our suggestion or a blank product.
★ If you have any questions, please free to contact us before placing your order - we will be happy to help you!

★ All styles/materials available of the specific product are listed as options on the product page.
★ If your preferred style cannot be selected on the product page before adding to the cart, it means it is out of stock.
★ We update our stock levels on a daily basis and work around the clock to ensure all our products are available to our customers, feel free to message us about any questions about our products!

★ Once we receive your order, we will start processing it right away.
★ Please contact us with any change requests as soon as possible.
★ If your item is already in production, any change might delay the production process and the delivery date of your order.
★ Please note if the delivery of your order was delayed due to a change, we are not responsible for delayed deliveries.
★ Once the order was shipped, we are unable to make any changes (including inscriptions, address changes, etc.) in your order.

★ Shipping:
★★ Shipping time frames depend on the destination country & selected method.
★★ Customers are responsible for any kind of local tax/customs charges in their country.

★ Warranty:
★★ All our products come with 6-month warranty from delivery date - if any issues occur, please contact us immediately!
★★ The warranty is valid for soldering, connections, close, links, stones.
★★ The warranty does not apply to damages caused by negligence, accident or improper handling of the jewelry.

★ Return Policy:
★★ New, unworn items can be returned to us within 14 days of delivery.
★★ Please note that returns will incur a 30% restocking fee that will be deducted from the item amount.
★★ Customers are responsible for the return shipment costs.

★ Our items are made of precious metal.
★ Showering in sterling silver should not harm the metal, but contact with water that may include salts, chlorine and chemicals could induce tarnishing.
★ We advise taking our products off before showering, contact with water and demanding activities to ensure your jewelry lasts a long time.
★ Otherwise, our products are fit for everyday use.
★ Tarnishing due to contact with water or chemicals may be subject to losing the product's warranty, but please message us if there are any issues, we are happy to help!

★ Silver is known for its tendency to blacken, as a result of contact with oxygen in the air, body acidity and humidity.
★ Blackened jewelry is not damaged and can be returned to the original color.
★ Ensure storing the jewelry in a closed package with as less exposure to the oxygen in the air as possible.
★ Ensure removing the jewelry before contact with water and soap. It is recommended to remove before showering.
★ Ensure to not enter various water sources with the jewelry, especially those with concentration of chlorine and sulfur, such as: sea, swimming pool, Jacuzzi, spa.
★ Ensure removing the jewelry before contact with water and soap. It is recommended to remove before showering.

★ Gold Vermeil Plating means that the gold plating on the Sterling Silver 925 metal is thicker than on the 18K Gold Plated version of the item.

★The thickness of the gold coat consists of a minimum of 2.5 microns. Gold Vermeil gives the jewelry the look like real gold for a cheaper price and is known to give an even more durable coating to the jewelry.

★ When adding the item to your cart, only the standard delivery times are shown before proceeding to checkout.
★ Express shipping will be available during the checkout process with adjusted shipping time frames to your destination country.
★ Please note that delivery time frames are only estimated - once the parcel leaves our facility, we are unable to influence how long they take to be delivered.
★ Please feel free to message us in case there are any issues with the delivery of your order, we will be happy to assist you!

★ All US orders are shipped with USPS if standard shipping is selected, and all have a tracking number.
★ The "Label has been created" status means that the order has left our facility and it is now on its way to the USPS sorting facility.
★ New updates in your tracking can take a few (2-4) business days.
★ If your order's tracking has not been updated for more than 5 business days, please contact us, so we could assist you in the matter.

★ Only one coupon/offer can be used per purchase.
★ Only coupons given from our Etsy Forever My shop can be redeemed, no site coupons.
★ Coupons can be added during checkout.
★ Please note that the coupon discount will be deducted from the original price and not the sale price.
★ Coupons cannot be applied retrospectively, only at the time of purchase.