Contact kelly@kelacharms.com to receive our wholesale information.

We accept returns however, the return postage is to be covered by the buyer. We will not issue a refund until the product has been inspected and is in its original condition.

Due to the current events happening around the world there are expected delays in postage as postal systems deal with the high demand of online shopping. We ask that you please be understanding if your order takes longer than expected to arrive. We are not liable for late delivery incurred by postal service. If your item is late and you would like a refund we can provide a refund once the items have been returned and inspected. The return postage is at the buyers cost.

Yes, we sure do. We periodically offer discounts and coupon codes on all the accessories in our shop. Only one offer can be used at a time.

We offer FREE SHIPPING on US standard orders over $50, always!

We also offer 15% off on your second order and a 30% off thank you voucher when a review is left.

Orders are processed and shipped within 1 business day.

DOMESTIC Shipping time frames:
5-7 for standard post
3-5 days for express post

INTERNATIONAL Worldwide Shipping time frames will vary depending on the country, but are around:
10-15 business days for standard post
5-7 for express post

• Orders are processed within 1 day
• Shipping dates are approximate and are not guaranteed.
• Please do not count weekends and holidays.
• Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume.

If you receive your KELA hair jewelry and it is damaged in some way, please contact us within 10 days of delivery with your name, order number and a photo of the damage so we can help you with a replacement.