The processing times for our products can be found the in shipping and policies tab found on each listing.

For rush processing, please contact us to discuss prior to making your order.

Please also allow time for shipping times, this can be found in our store policies in addition to our processing times.

Personalisation details can be left at the notes to seller box as you proceed through checkout. We are unable to begin preparing your order until we have received all personalisation details. Each individual listing has different requirements for personalisation, please read the descriptions for the products you purchase.

We are able to provide one proof of your items before production begins, please leave a note at checkout if you require one. We do not automatically send these out.

Every ones requirements are different and so we only provide the tags, allowing you to select ribbon, string or twine to match event

We will send the order to the address indicated on your order. You are able to change this when you proceed through checkout.

If you have made a mistake, please contact us as soon as possible to rectify. Once the order has been dispatched then I am unable to change the address.

As soon as an order has been dispatched the order will be updated on Etsy to confirm this. Tracking is not applied as standard, if you require tracking please contact us prior to making your purchase so we can offer a shipping upgrade.

On international orders tracking my be provided at our discretion. If this has been applied the tracking details will be provided on your order.

Delays due to shipping carriers and customs are out of our control.

We are able to make small changes to the images we use within our products, contact us prior to making your order to discuss if there is something specific you require.

If you have your own images you would like us to add, please contact us to discuss.