Usually, we need 1-2 days to finalize the whole transaction depending on the package size. All deliveries are fully tracked and we’ll email you a tracking number once your parcel has been shipped from our warehouse. If you place the order during the weekend, we’ll start processing it on Monday. The approximate average time of shipping for Zone 1 countries (EEA & Switzerland) is 5-7 working days and for Zone 2 (Rest of the world) is 10-15 working days.

You will receive a tracking number when your order is ready to ship so you can figure out when exactly your parcel will be delivered. We ship all the orders from our studio in Greece or Madrid.

Once have checked the tracking number and you see that it takes more time than normally (according to the destination place), please contact us via e-mail to info@karpatsi.com.

If for any reason, you have received the order and you are not happy with the item, you have 14 days to return it (starting from the day you received it), provided that the items are not used and in original condition. No handling or restocking fees will be applied in this case. Products sold at a discounted price do not accept returns. As soon as we receive it back we’ll send you a confirmation mail to inform you about and afterward we’ll proceed to the refund excluding initial shipping costs. Don’t forget to check your junk mail, because sometimes our emails land in there. The costs for returning the package to us for both returns and exchanges are on the customer’s own expense.The exchange of products is not accepted.

Items are designed between Madrid and Thessaloniki (Greece) and have been manufactured in Greece with the collaboration of local small businesses.

Kimonos and scarfs
Our kimonos and scarfs are made from Chiffon fabric (100% polyester). We want you to enjoy them for as long as possible so hand washing is always the best and safest method for washing chiffon till 30°C temp. Do not put them in the dryer. When it comes to iron please use the option for silk clothing.

Metallic elements
Our metallic birds are made from stainless steel and painted electrostatically. To clean them, use a damp soft dry cloth and make smooth movements

Pillowcases
Our pillowcases and runners are made out of 100% hemp fabric.
Wash Inside out at 30°C temp.Do not bleach, Do not dry clean.

Sweatshirts
50% Cotton 50% Polyester,Wash Inside out at 30°C temp.Do not bleach, Do not dry clean, Iron on low heat