When you purchase from Fiesta Kits USA, you are supporting a family-owned business that is dedicated to helping you create beautiful, sustainable, and meaningful celebrations together. At Fiesta Kits USA, celebration meets heart. Our family-owned business doesn't just create digital products; we weave threads of connection, culture, and sustainability into every celebration. We're your partners in crafting cherished memories. Born from a profound love for Latino culture, the Spanish language, and our Mexican heritage, we are dedicated to bringing people together.

Digital downloads are immediately available. For physical products, we will make every effort to have your products processed for shipment as soon as possible. Please factor the following:

1) Processing Time: The amount of love and care that we place into each order takes time. Please note that most items will be complete and ready for shipment in approximately 10 business days. The day you place your order counts as Day 0.

2. Shipping Time: Items generally arrive at their desired location within 5-7 business days of ship date depending on the shipping method you select. Shipping carriers may experience delays that are beyond the estimated arrival date. Fiesta Kits USA, LLC has no control over shipping carrier delays.

It is important to note the following: 1) Buyers are responsible for any customs and import taxes that may apply; 2) Fiesta Kits USA is not responsible for delays due to customs.

As a reminder, if you are in another country other than the United States of America, you may be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your customs office/or postal service if you are concerned about possible tariffs. Fiesta Kits USA, LLC., is not responsible for these fees. We are also not responsible if your package gets held in customs because the buyer or recipient has not paid those taxes, custom fees, or other amounts levied by a different country.

If your package is in customs and not picked up by you (or the recipient) within a reasonable amount of time, customs will ship it back to us. We are not responsible for this occurring and you will not receive a refund. If you would then like your package shipped back out to you, you will need to pay for shipping again.

Our website (www.fiestakitsusa.com) and Etsy Shop are open seven days a week for orders.


We love messages, and thank you for contacting us. From Monday through Thursday, we respond to messages on a first-come, first-served basis. As a small business, it will take us approximately 72 hours to respond to messages. Gracias.

From Etsy: "If you have an Etsy account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

If you're unsure if you've purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an "Instant Download" message on the images for the item."

During the holiday season, please factor the following when placing your order:

1. Processing Time: It will take 10 business days for your item to be complete and ready for shipment (ship date). The day you place your order counts as Day 0. Most orders will ship by the 10th business day, but, you should prepare for delays given the busy season.

2. Shipping Time: Items generally arrive at their desired location within 5-7 business days of ship date depending on the shipping method you select. Shipping carriers may experience delays that are beyond the estimated arrival date. Fiesta Kits USA, LLC has no control over shipping carrier delays.

For USA purchases, we recommend submitting orders before December 10th.

For international purchases, we recommend submitting orders by November 19th as international transit time (with customs and so forth) can take over 21 days.

Even if you order before our recommended dates, Fiesta Kits USA does not guarantee shipping carrier timelines. During the holiday season, there can be shipping carrier delays due to volume, bad weather, and situations that are beyond our control.

1. If your tracking information says the item was delivered but you cannot locate it, please call the shipping provider. Please provide them with all the information you have. We do not take responsibility for lost or stolen packages.

2. Customers are responsible for providing the correct shipping address prior to shipping. Changes cannot be made once an order is completed online. If your order was shipped to the wrong address due to an input error on your end, we do not take responsibility. As a courtesy, if the item is sent back to us, we will re-ship it to you. However, a re-shipping fee, at the ground shipping rate, will be applied to the order.

3. Once your order is placed online, it cannot be canceled for any reason.

All sales are final. We do not accept returns, exchanges, or offer refunds. In the unlikely event of a product defect, Fiesta Kits USA must be notified at hola@fiestakitsusa.com of the product defect within two business days. If a product is deemed defective, a complete inspection of the product(s) returned will take place to determine the authentication of a request. Upon approval of your claim, your replacement will be processed for ground shipping.