RETURNS AND EXCHANGE DETAILS

I want you to be happy with your purchase.

Item must be returned within 14 days after the buyer receives the item If you are not satisfied with your purchase. All items must be returned in original conditions without any physical changes with all of its components. If the product is damaged or dirty, the money will not be returned. I dont refund shipping fees, only the cost of the product.

If the package is lost, I return money after I recieve official written confirmation of the loss from Germany post.

If for any reason you are unhappy with your purchase, please contact me as soon as possible and we will resolve any problem.

If you wish to cancel transaction (before the order was made and sent), please, note, that 15% can't be returned (PayPal comission, state taxes and administrative fees). If your package mark as ''Unclaimed'', "Insufficient address", "Adresse inexistante", it may be resend, or you may get refund (excluding shipping costs and non-refundable fees) - just write me about it. If you have made payment but decided to cancel the order while it was already sent to you, you will also be refunded a sum, except for above-mentioned commission fee, as the cancellation took place due to no fault of the seller.

You will get the money back after the package is returned to the seller. While returning parcel, please give the seller a track number.

Your money will be refunded using the same payment method that was used at the original transaction - only PayPal.

Thanks for stopping by! And if you have any questions, email me I will reply as soon as possible.


PAUMENT
I accept only PayPal.
You can pay for your items with your credit card through PayPal, even if you do not have PayPal account - https://www.etsy.com/help/article/224


PROCESSING TIME

If the item is marked as made to order, please note: I write the orders on the waiting list, I make the orders in accordance with the waiting list. Please ask if I can take new orders. Thank you so much for what you expect. If the goods are ready for shipment, I will send it within 2 working days after payment confirmation.

ESTIMATED SHIPPING TIME

North America: delivery takes approximately 21 days, sometimes it can take up to 30 days, especially during holidays
Canada: delivery takes approximately 21 days, sometimes it can take up to 30 days, especially during holidays
Europe: delivery takes up to 10 days.
Australia, New Zealand and Oceania: delivery takes up to 3 - 5 weeks
Asia: delivery takes up to 3 weeks
Latin America: delivery takes up to 3 - 4 weeks
Middle East: delivery takes up to 3- 4 weeks

ATTENTION! Before Christmas the delivery time growing up +10-15 days for all countries, because the post offices are very busy. After December 1 I can not guarantee, that your purchase will be delivered earlier than Christmas.

Deliveries are made via air mail, and all packages are labeled as gifts.
All packages are equipped with a tracking number, which allows the buyer to monitor the delivery status of the package online.

Once the item has left the country of origin, the tracking information may not be available depending on the country the item is travelling through/to.

CUSTOMS AND DUTIES FEES
Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs.


Additional policies and FAQs

I'm not responsible for any taxes, dues, etc. that may take place due to international delivery.

Please contact me before making purchase! I will send you a letter with the date when I will be able to proceed with your order if you do not acknowledge my letter within one day, I will have to cancel the purchase. I write orders into the waiting list and I do orders according to the waiting list. Please inquire beforehand if I can take new orders.

Thank you for understanding and waiting! Don't hesitate to ask, I always answer all the questions.