My product melted! Why, and what should I do?

Many of my products are heat sensitive and may become quite soft or liquefy in high temperatures. It's important to retrieve a package immediately upon delivery to reduce heat exposure. Heat notifications are present on each product listing, and multiple other areas. The effects of heat exposure are outside of seller's control, and returns/refunds are not applicable. If a product melts, simply refrigerate until it solidifies. You can re-whip it or leave as is. Instructions are included. Heat exposure may cause a change in product texture/consistency, but not effectiveness. A whipped product melting and solidifying may also result in a less than full jar. Optional fullsize ice packs are available to help with heat concerns.

Returns & Refunds Policy

Due to the nature of these products, returns or exchanges are not accepted for health and hygiene reasons. Buyers are responsible for reviewing all clearly listed ingredients and using products at their own discretion. Many products have multiple uses, so there is no waste. Products that are disliked due to buyer scent preference, perceived effects on the skin, or changes during transit (e.g., melting) are not considered defective and do not qualify for a return. Any consideration or exception for a return or refund outside of seller error is at the sole discretion of the seller. A partial refund may be issued if a product is returned opened or partially used. Return shipping is always the responsibility of the buyer.

Care instructions and buyer responsibility

The majority of my products are waterless, made with natural butters and oils in a concentrated like form, and may use essential oils. Products are best used within 3-6 months. Essential oils are concentrated plant extracts. Before using any new product, it is strongly recommended to do a spot patch test. When using these products, the buyer acknowledges that they are using it on their own behalf and are aware of all essential oils and ingredients used. All SALES ARE FINAL. If pregnant/nursing, please consult your doctor before using a new product. Preshious Body Natural will not be held responsible for any adverse/allergic reaction, as clear product information and usage is provided.

How will my order be shipped? When will I receive my order?

All orders are shipped via USPS or UPS, standard ground shipping unless upgraded. If you notice any significant delays in tracking, please notify me and your local shipping office to assist. Also, orders can be in ‘pre-transit’ for a time after it has shipped. Sometimes orders are not scanned until it arrives at its destination, causing a delay in updated tracking. I try my best to be environmentally conscious with packaging, but since the majority of the containers are glass, bubble wrap is used to keep them protected.

Lost, Stollen or Missing Package

It is the buyer's responsibility to provide a secure location for receiving packages. Insurance does not cover theft once a package has been marked as delivered. In this case, a police report may need to be filed. If tracking says a package has been delivered but is missing, please contact me and your local shipping office. I will do what I can to help locate it. Further action may be required, such as GPS location verification or missing mail search. Please also make sure that you’ve entered the correct mailing address. If you didn't receive your item due to an incorrect address that you provided, buyer is responsible for replacement. Order discrepancies must be received within 5 days of delivery.

Many of my products have a ‘butter’ like consistency, and are made from oils/butters. Melting can occur in warmer temperatures. As a result, the product received may of course differ in texture/consistency from product photo. Melted product DOES NOT change the product itself, or its effectiveness. Multiple, clear, heat notifications are provided to a buyer. Notifications of shipping to warmer areas and what to do if a product melts are visible in the listing descriptions, email order confirmation and in with the product itself upon delivery. Melting DOES NOT constitute a damaged product, or 'not as described'. All products are sealed tightly to prevent spillage and packaged securely.

Free shipping requirements, Returns, Non-Delivery Issues

Before tax, all orders $35+ qualify for free shipping. If an order that has qualified for free shipping has been returned to sender and is needing to be canceled/refunded, it may be subject to a restocking/handling fee of up to $10. If a package is returned to me due to buyer error such as an incorrect address, refusal, failure to pick up, or is unable to be forwarded, the original shipping cost will not be refunded. If you'd like the item resent, a new shipping fee must be paid. I am not responsible for packages returned due to address errors or non-delivery issues.

Report this item to Etsy

Only 8 left and in 4 carts

NowPrice:$14.67

Original Price: $16.30

10% off

•

Sale ends in 3:32:30

Clarifying Face Wash | Gentle Daily Facial Cleanser | Refine + Moisturize | Clean + Clear | Natural Skincare

Name: Clarifying Face Wash | Gentle Daily Facial Cleanser | Refine + Moisturize | Clean + Clear | Natural Skincare
Brand: PreshiousBodyNatural
SKU: 747146901
Price: 14.67 USD
Availability: InStock
Rating: 4.9 (9079 reviews)

PreshiousBodyNatural

Arrives soon! Get it by Jun 13-16 if you order today

Quantity

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Made by PreshiousBodyNatural
Materials: see listing description
Volume: 4 fluid ounces

Clarifying Face Wash is a gentle, effective daily cleanser that can help refine your complexion and eliminate impurities.
Its nourishing blend of plant-based oils and natural Olive Castile soap work together to help cleanse, clear and moisturize. It washes away clean, helping to reveal more radiant skin.

Ideal for all, with a focus towards normal-oily skin types.

Clarifying facial wash is concentrated (water-free), making it an effective cleanser without being watered down.
Pumpkin seed, Rosehip, and Grapeseed oils moisturize in harmony, along side natural Aloe and a blend of essential oils, while gentle Castile cleanser produces a light cleansing lather.

-Ingredient Highlight-
CASTILE soap is a wonderful natural cleanser and is considered non-toxic, gentle, effective and hydrating.

-Ingredients-
*Castile soap (olive), *Aloe Vera, *Grapeseed oil, Rosehip oil, *Pumpkin Seed oil, essential oils of *Tea Tree, *Lavender, *Lemon
*Organic

-Use-
This gentle wash can be used morning and night, as needed.
And since it’s concentrated, only a dime sized amount is all that’s needed to cleanse effectively.

Packaged in a recyclable 4 oz PET amber bottle with pop-top.

Formulated without artificial fragrance, sulfates, phthalates or parabens.

FREE SHIPPING ON ALL ORDERS OF $35+

HEAT NOTIFICATION
This product may be affected by excess heat exposure. During warmer months, it may be beneficial to refrigerate product upon receiving and use care when opening.

I am truly passionate about my products and pride myself on providing exceptional service! If you have any questions or requests, please feel free to reach out.
Thank you for choosing Preshious Body Natural🌱

These statements have not been evaluated and are not intended to diagnose, treat, cure or prevent any disease/illness. Descriptions are for informational purposes only. All pregnant women and those with medical conditions should consult a physician before using any new product.
Essential oils are concentrated plant extracts. It is recommended to spot patch test skin before using, and gain knowledge of all ingredients used for personal responsibility/discretion.

Order today to get by Jun 13-16
Returns & exchanges not accepted
Cost to ship: $5.95

Enjoy free shipping to the US when you spend $35+ at this shop.
Ships from: Spokane, WA

There was a problem calculating your shipping. Please try again.

Country

Zip code

Please enter a valid zip code.

Etsy Purchase Protection
Shop confidently on Etsy knowing if something goes wrong with an order, we've got your back for all eligible purchases — see program terms

Etsy invests in climate solutions like electric trucks and carbon offsets for every delivery. See how

Kristen

Owner of PreshiousBodyNatural

Following Follow shop

Message Kristen

This seller usually responds within a few hours.

View shop registration details

Reviews for this item

What buyers say, summarized by AI: Love it Great quality Fast shipping Comfortable Easy to use Smells amazing Soft

4.9

(140 reviews)

5.0 Item quality

5.0 Shipping

5.0 Customer service

100% Buyers recommend

5 This item

Miss May 5, 2026

A lovely moisturizing cleanser for all skin types with great ingredients

Miss May 5, 2026

5 This item

Etsy buyer Apr 6, 2026

It feels so nice when I apply the cleanser to my face!

Etsy buyer Apr 6, 2026

5 This item

Rhino Mar 29, 2026

This face wash is just wonderful. It is not dry out my skin at all compared to other face washes I have used. I am so happy to have found this shop. Their products are amazing and well crafted.

Rhino Mar 29, 2026