Please allow 1-3 business days for production of your order as all pieces are handmade to order and therefore takes time to create and finish. If your item is needed in a rush, please let me know and I will do all I can to assist.

Delivery times will vary but is usually 1-3 business days for UK, 4-6 days for Europe and 5-10 days for US and Canada. Orders are shipped via 1st Class (UK) and International Tracked (rest of world), this provides a fully trackable service. A signature may be required upon delivery for higher value orders. If you would like to make any changes to how you item is shipped please contact me and I will be happy to supply pricing for alternative methods.

In the rare and unlikely event that your parcel is lost during shipping I will send a replacement or issue a refund 6 weeks after the original shipment date. I have previously had parcels delayed in the postal system for 5 weeks, therefore cannot reimburse before this, I hope you understand.

If you are an international customer, please note that you are responsible for any duties and customs charges that may be incurred.

Please make sure you have entered the correct shipping address at checkout. If your item is a gift please make note of that - I am happy to include a special message in with your gift.

***EXPERIENCE AND SATISFACTION***
I will endeavour to make sure that your experience is 100% positive - anything less than pure satisfaction is unintentional - but please let me know! You may contact me via Etsy conversation or email (claire@mukajewellery.com).

All my pieces are handcrafted and no two items are identical, please allow for slight variations from one item to the next. I do my best to provide an accurate description of each item however, due to different monitor settings and screen resolutions, colours may look slightly different from what is shown in the photographs.

Out of courtesy, I ask that you contact me with any concerns prior to leaving feedback.

Please note that by purchasing from my shop you are agreeing to all policies.