Miniature Coffee Menu Wooden Sign - Handmade for adult collectors only.

Last Updated February 2026

1. DEFINITIONS.
This Definitions section in Our Terms and Conditions provides explanations of key terms used throughout this document.

• Business Channels: means Our Website, Marketplaces, Phone Communications, and Face-to-Face interactions through which We offer Our Product(s) and Service(s), facilitate Order(s), and engage with Customer(s).

• Contract Of Sale: means the legally binding agreement incorporating Our Terms, Policies and Notices, formed when You place an Order(s) and We confirm acceptance by sending You a Dispatch Confirmation.

• Customer(s): means a user of Our Business Channels.

• Dispatch Confirmation: means a notification sent by Us to confirm that Your Order(s) has been processed and dispatched. Upon receipt of the Dispatch Confirmation, the Contract of Sale is considered formed.

• International: means countries other than the United Kingdom (UK).

• Marketplace(s): means a Third-Party online platform that host storefronts for various sellers, including Us, enabling transactions between Us and Our Customer(s) by providing Service(s) such as Product(s) listings, advertising, payment processing, and Order(s) fulfilment.

• User Material: Any content, data, or intellectual property created, uploaded, or provided by You while using Our Business Channels, including but not limited to text, images, videos, audio, and documents.

• Order(s): means a request by You to purchase Product(s) or Service(s) through Our Business Channels, which is subject to Our Terms and Policies.

• Personal Information: means all information provided by You in connection with Your Order(s) or when registering or interacting with any of Our Business Channels, including, but not limited to, Your name, address, payment details, and any other personally identifiable information.

• Pinxi Studio: is a business registered in England and Wales, which includes Pinxi Prints (collectively referred to as "Pinxi Studio," "We," "Our," or "Us" in these Terms).


• Product(s): means the products and bespoke design work offered through Our Business Channels.

• Service(s): means all features, functionalities, content, support, and offerings provided through Our Business Channels.

• Service Provider: means an individual, company, or organisation that provides services to Us, Our Customers, or clients, and is responsible for delivering the agreed-upon services.

• Terms: means these Terms And Conditions.

• Third-Party: means an external provider or Service Provider that We engage to support the operation of Our Business Channel, such as payment processors, delivery companies, or hosting Service(s).

• UK: means England, Scotland, Wales, Northern Ireland and Isle of Man.

• U.S.A: means United States of America

• We/Us/Our: Refers to Pinxi Studio and Pinxi Prints (collectively, "Pinxi Studio"), registered in England and Wales at 3 Dahn Drive, Ludlow, Shropshire, SY8 1XZ.

• Website: means Pinxistudio.co.uk, any other URL operated by Us and Our mobile applications.

• You / Your: means a user of Our Business Channels.

2. INTRODUCTION.
Pinxi Studio is a business registered in England and Wales, which includes Pinxi Prints (collectively referred to as "Pinxi Studio," "We," "Our," or "Us" in these Terms).

These Terms, along with Our Privacy Policy, Cookies Policy, and Safety Notice, govern Our relationship with You regarding Your interactions with Our Business Channels and Service(s) including placing Order(s) and the purchases of Our Product(s) made through Our Business Channels, as well as any other channels that reference these Terms.

Before accessing or using Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels or any other channels that reference these Terms—We ask You to carefully review all Our Terms, Policies, and Notices.

By accessing or using Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels or any other channels that reference these Terms, You acknowledge that You have read, understood, and agree to be bound by these Terms. If You do not agree to these Terms, You must NOT continue to use Our Business Channels.

3. GENERAL INFORMATION.
You must be at least 18 years of age to access or use Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels. By accessing or using Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels, You warrant and represent that You are at least 18 years old.

We may update Our Terms from time to time. Your continued use of Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels after any modifications signifies Your acceptance of the revised Terms. We recommend reviewing this page regularly to stay informed about any changes.

The last update date of these Terms is displayed at the beginning of this document.

4. LICENSE TO USE.
Permitted Uses:
By using Our Business Channels and Service(s) You are granted a limited, non-exclusive, non-transferable license to:

• Browse, view, and interact with Our Business Channels and Service(s) using a web browser for personal, non-commercial purposes only;

• Place Order(s) and purchase Our Product(s), for personal, non-commercial purposes only;

• Download and print pages from Our online Business Channels for personal reference, non-commercial purposes only, and not for redistribution;

• Download and print Service(s) advertised as "Freebies – Free Downloads," only for personal, non-commercial use, and not for redistribution.

• Stream digital material from Our online Business Channels, for personal, non-commercial purposes only, and not for reproduction, redistribution, or public performance;

• Use any Service(s) or Product(s) explicitly provided on Our Business Channels, subject to these Terms, and in compliance with all applicable laws, including intellectual property and copyright laws.

Restrictions:
Unless explicitly permitted under these Terms You may NOT:

• Download, modify, reproduce, or distribute any, Service(s) or Product(s) from Our Business Channels without Our prior written consent;

• Use Our Business Channels Service(s) or Product(s) for any commercial purpose without Our prior written consent;

• Purchase Product(s) from Our Business Channels for resale or commercial use without Our prior written consent;

• Distribute, sell, rent, sublicense, or exploit any Service(s) or Product(s) from Our Business Channels without Our prior written consent;

• Copy, scrape, or otherwise extract Service(s) or Product(s), including but not limited to listings, pricing, descriptions, images, or any other Service(s) from Our Business Channels for competitive or commercial purposes.

Acceptable Use:

Unless explicitly permitted under these Terms You may NOT:

• Use Our Business Channels, Service(s) or Product(s) for unlawful, fraudulent, or harmful activities;

• Introduce or distribute malware, viruses, or any other harmful software through Our Business Channels or Service(s);

• Conduct automated data collection (e.g., scraping, data mining) from Our Business Channels or Service(s) without Our prior written consent;

• Use bots or automated tools to interact with Our Business Channels and Service(s), except for search engine indexing where applicable;

• Use collected data from Our Business Channels and Services(s) for unsolicited marketing or other unauthorised purposes;

• Circumvent, bypass, or attempt to circumvent or bypass any security or access restriction measures on Our Business Channels and Service(s).

Any breach or suspected breach of these Terms may result in the suspension or termination of Your access to Our Business Channels, Service(s) and Product(s) with or without prior notice. We reserve the right to restrict access to specific areas or the entirety of Our Business Channels and Service(s) at Our sole discretion.

5. WEBSITE ACCOUNT.
Eligibility:
By registering an account on Pinxi Studio Website www.pinxistudio.co.uk, You confirm that You are at least 18 years old or have the legal capacity to enter into binding agreements in Your jurisdiction. You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary.

Account Security:
You are responsible for maintaining the confidentiality of Your account credentials (including but not limited to Your username and password) and for all activities that occur under Your account. You are responsible for any activity on Our Website arising out of any failure to keep Your password confidential and may be held liable for any losses arising out of such a failure.

You agree to immediately notify Pinxi Studio of any unauthorised use of Your account or any security breaches.

Account Use:
Your account is intended for personal, non-commercial use only. You may not use Your account to engage in illegal activities, fraudulent transactions, or any other actions that could harm Our Website or its users. You must not use any other person's account to access Our Website and marketplaces.

Accuracy of Information:
You agree to provide accurate, complete, and up-to-date information when registering Your account. Pinxi Studio is not responsible for any inaccuracies or issues that arise from false or incomplete information.

Cancellation & Suspension Of Account:
We reserve the right to suspend, restrict, terminate or edit Your account details at Our sole discretion if We suspect fraudulent activities, violations of these Terms, or any other behaviour that harms Our Website or other users. Upon account termination, any obligations You owe to Pinxi Studio must still be honoured.

Privacy and Data Protection:
By creating an account, You consent to Our collection, use, and processing of Your personal data as described in Our Privacy and Cookies Policies. We will handle Your information in accordance with applicable data protection laws.

Modification of Terms:
Pinxi Studio reserves the right to modify or update these Terms at any time. Any changes will be posted on the Website, and continued use of Your account constitutes acceptance of these revised terms.

6. MARKETPLACE(S).
Additional Terms for using Our selected Marketplace(s) apply. Subject to Section 13 of these Terms.

Marketplace(s) Responsibility:
In addition to Our official Website, pinxistudio.co.uk, Our Product(s) and Service(s) are available through selected Third-Party Marketplace(s) platforms. These Marketplace(s) platforms are independent entities that manage:

• Platform Security – Implementing security measures to protect against fraud, cyber threats, and unauthorised access;

• Customer(s) Data Processing – Collecting, storing, and processing Your personal information in accordance with their privacy policies;

• Transaction Security – Handling all payments, refunds, and fraud prevention measures;

• User Account Protection – Managing Your account registration, authentication, and any access-related issues.

As these aspects are controlled by the Marketplace(s), We have no authority over their policies, systems, or decisions. Any concerns regarding Your account, payments, or data privacy should be directed to the respective Marketplace(s).

Our Responsibility:
When purchasing or accessing Our Product(s) and Service(s) through selected Third-Party Marketplace(s) platforms, We remain responsible for:

• Product(s) Quality – Ensuring that Our Product(s) match their descriptions and meet the quality standards promised at the time of sale;

• Order(s) Fulfilment – Processing, packaging, and delivering Order(s) within the timeframe stated in Our Terms;

• Customer(s) Support – Assisting with Product(s)-related inquiries, returns, refunds and cancellations, subject to Our Terms and policies.

However, Our ability to process cancellations, returns, or refunds may be limited by the rules of the Marketplace(s). Please check both the Marketplace(s) and Our Terms And Conditions and Policies before making a purchase.

Your Responsibility:
By purchasing or accessing Our Product(s) and Service(s) through selected Third-Party Marketplace(s) platforms, You agree to:

• Comply with Marketplace(s) Terms And Conditions & Policies – Your interactions, transactions, and account management are subject to the Marketplace(s) Terms And Conditions and Policies, in addition to Ours;

• Provide Accurate Information – Ensuring that all details, including delivery addresses and payment information, are correct at the time of purchase. Incorrect details may result in delays, failed deliveries, or the inability to process refunds;

• Follow Cancellation, Return and Refund Policies – Requests for cancellations, returns or refunds must comply with both the Marketplace(s) and Our Terms and Policies.

Limitations of Liability:
While We strive to ensure a seamless Customer(s) experience, We are not responsible for:

• Marketplace(s) Errors or Disruptions – Including platform outages, payment processing issues, or account restrictions imposed by the Marketplace(s);

• Data Security and Privacy Issues – As Customer(s) data is primarily handled by the Marketplace(s), We are not liable for any breaches or misuse of Personal Information by the Marketplace(s);

• Third-Party Policies and Decisions – We have no control over Marketplace(s), Terms And Conditions, Policies, changes, or enforcement actions that may affect Your ability to use their services.

Any disputes related to these matters must be addressed directly with the respective Marketplace(s).

Changes to These Terms:
We reserve the right to update these Terms as needed. Any changes will take effect immediately upon posting. Continued use of Our selected Marketplace(s), to purchase or accessing Our Product(s) and Service(s) indicates Your acceptance of these revised terms.

7. SUBMITTED USER MATERIAL.
You must ensure that all information, including "User Material," that You supply to Us through Our Business Channels, or in relation to Our Business Channels, is true, accurate, current, complete, and not misleading.

You must not submit any User Material, including Product(s) reviews, comments, or other User Material to Our Business Channels that, in Our sole discretion, is defamatory, offensive, threatening, abusive, obscene, racist, or otherwise objectionable. Additionally, User Material that may cause nuisance, offense, embarrassment, damage, or inconvenience to Us or Our Customer(s) is strictly prohibited. We reserve the right to edit or delete any User Material that We determine, at Our sole discretion, to be in violation of these Terms.

You are solely responsible for the User Material that You submit, and represent and warrant that You are the sole author and owner of any intellectual property rights of the User Material, and that the User Material is not inaccurate or misleading, and does not violate these Terms, any law or regulation, does not cause potential harm to another person or entity and does not contain any virus or malware.

We have the right to use, copy, distribute and disclose to Third-Parties User Material for any purpose and have the right to disclose Your identity to any Third-Party who claims that the User Material is in breach of their intellectual property rights or their privacy.

We are not responsible or liable to any Third-Party for User Material and the views expressed by other users on Our Business Channels do not represent Our views.

If You learn of any unlawful User Material or activity on Our Business Channels, or any User Material or activity that breaches these Terms, please let Us know. You can let Us know about any such User Material or activity by submitting Your enquiry, preferably in writing, using the contact details provided at the bottom of this document.

8. FREE DOWNLOADS.
You may download and use designated free Service(s) ("Freebies" or “Free Downloads”) from Our Business Channels for personal use only. Redistribution, resale, or modification of Our Freebies and Free Downloads for commercial purposes is strictly prohibited without prior written consent from Pinxi Studio.

9. COPYRIGHT / TERMS OF USE.
Copyright © Pinxi Studio 2026.
All rights reserved.

All Pinxi Studio Service(s) on Our Business Channels—including, but not limited to, Product(s), artwork, disigns, text, images, audiovisuals and logos—is the exclusive property of Pinxi Studio or its suppliers and is protected under UK and International copyright laws.

Pinxi Studio retains full copyright ownership of all Pinxi Studio Service(s) on Our Business Channels—including, but not limited to, Product(s), artwork, designs, text, images, audiovisuals and logos, even after sale.

Unless explicitly stated otherwise, all Pinxi Studio Service(s) on Our Business Channels—including, but not limited to, Product(s), artwork, designs, text, images, audiovisuals and logos, is intended for personal use only.

You MAY NOT:
• Claim any Pinxi Studio Service(s), Product(s), artwork, designs, text, images, audiovisuals or logos as Your own. Copyright is not transferred upon purchase.

• Reproduce, modify, distribute, or use any Pinxi Studio Service(s), Product(s), artwork, designs, text, images, audiovisuals or logos for commercial purposes without prior written consent.

• Re-distribute, resell, or share any Pinxi Studio Service(s), Product(s), artwork, designs, text, images, audiovisuals or logos in any form.

Unauthorised use constitutes a copyright violation and may result in legal action.
If You wish to use any Service(s) and Product(s) from Our Business Channels for commercial purposes, You must submit a formal written request using the contact details provided at the end of this document.

10. PRODUCT(S).
The advertising of Product(s) on Our Business Channels constitutes as an "invitation to treat" rather than a contractual offer.

We may periodically change the Product(s) available on Our Business Channels, and We do not guarantee the continued availability of any particular Product(s) or type of Product(s).

Prices stated on Our Business Channels may be incorrect.

The sale and purchase of Product(s) via Our Business Channels will be subject to Our Terms, Notices, and Policies. By making a purchase from Us, via Our Business Channels, You acknowledge and agree to be bound by Our Terms, Notices, and Policies.

11. PRODUCT(S) DESCRIPTIONS.
While We have taken reasonable steps to depict Our Product(s) as accurately as possible through photographs and other images on Our Business Channels, some items may appear slightly larger or smaller than their actual size due to screen settings and photography techniques.

Product(s) may be shown larger than actual size to highlight details, or smaller than actual size to display the entire item. Additionally, the colour, pattern, texture, and other detailing visible on-screen will depend on Your monitor settings, and may not exactly reflect the actual appearance of the Product(s) when You receive it.

Please note that any Product(s) appearing in Our photographs but not listed in the Product(s) description are for display purposes only. Accessories are not included unless explicitly stated in the Product(s) description.

As Our Product(s) are handmade, slight variations may occur compared to the images displayed in Our listings.

Our Product(s) are designed for indoor use only and are NOT suitable for outdoor environments. Please note that none of Our Product(s) are waterproof.

All of Our printed Product(s) are made using high-quality materials. However, due to the nature of printer inks, dyes, paint and paper composition, some fading may occur over time, even with archival-quality Product(s). To minimise fading, We recommend keeping the Product(s) out of direct sunlight.

12. SAFETY NOTICE.
In this Notice We set out the details of Our safety advice that applies to ALL Pinxi Studio Product(s) sold and advertised on Our Business Channels including this ETSY store that reference this Safety Notice.

Safety Advice:
ALL of the Product(s) available to Order / purchase from any of Our Business Channels including this ETSY store are designed EXCLUSIVELY FOR ADULT COLLECTORS. They are NOT toys, and NOT intended for play or for the use in children's dollhouses.

ALL of the Product(s) available to Order / purchase from any of Our Business Channels including this ETSY store are NOT suitable for children under the age of 18. They are classed as 'Product(s) for adult collectors' ONLY. They are NOT toys.

Product(s) available to Order / purchase from any of Our Business Channels including this ETSY store may contain very small parts which constitute a CHOKING HAZARD and should always be kept well out of reach of children and pets.

ALL of the Product(s) available to Order / purchase from any of Our Business Channels including this ETSY store are NOT edible.

Disclaimer:
By purchasing or using Our Product(s), You acknowledge and accept that these Product(s) are intended EXCLUSIVELY FOR ADULT COLLECTORS. We shall not be held liable for any injury, damage, or harm resulting from misuse of Our Product(s), failure to follow this safety notice, or use of Our Product(s) in any way other than as intended.

13. TERMS OF SALE
Who Can Purchase From Us:

13(a) - You must be at least 18 years of age to access or use Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels. By accessing or using Our Business Channels and Service(s)—including placing Order(s) and purchasing Our Product(s) through Our Business Channels, You warrant and represent that You are at least 18 years old.

To place Order(s) or purchase Product(s) from Us over the phone or from Our official Website You must be resident in the UK, U.S.A or Canada We are ONLY able to ship Order(s) and Products(s) purchased over the phone or from Our Website to residents within the UK, U.S.A or Canada.

13(b) - To place an Order(s) or purchase Product(s) through Our Business Channels You must provide a valid and active email address that You have access to. By placing an Order(s) or making a Product(s) purchase, You confirm that the email address You provide is accurate and current, and that You can receive Order(s)-related communications. We may use this email address to send important information regarding Your Order(s), including Orders(s) confirmations, delivery updates, and other relevant notifications.
If We are unable to contact You via the provided email address, We may not be able to process Your Order(s). We will not be liable for any delays, issues, or failure to deliver Order(s) due to incorrect or outdated contact details provided by You.

Notice To International Customer(s):
All International Customer(s) are subject to the provisions outlined in Sections 13(a) and 13(b) of these Terms when using Our Business Channels and Services, including but not limited to placing Orders and purchasing Our Products.

Please note: Our website is currently open for purchases only to international customers residing in the U.S.A and Canada.

For all other International enquires, Order(s) and purchase of Product(s) please contact Us through Our online Etsy Marketplace(s). Due to different countries legislation, We are ONLY able to offer Our International Service(s) and Product(s) to a select number of countries via Our online Etsy Marketplace(s). Please contact Us via Our online Etsy Marketplace(s) for further information relating to the countries We currently provide International Service(s) and Product(s) too.

To place an Order(s) or purchase a Product(s) from Us through Our Etsy Marketplace(s), You must be a resident of the country where Your Etsy account is registered. We are ONLY able to deliver Order(s) and Product(s) purchased through Our Etsy Marketplace(s) to residents of the country in which their Etsy account is registered.

Our Etsy Marketplace(s) operate under separate policies and Terms and Conditions and Policies, which may differ from those governing Our other Business channels. By using Our selected Etsy Marketplace(s), all Customer(s) are Subject to Section 6 of these Terms, in addition to the specific policies and Terms And Conditions applicable to the Etsy Marketplace(s).

Pinxi Studio, Etsy marketplace link: www.etsy.com/uk/shop/pinxistudio.
Pinxi Prints, Etsy marketplace link: www.etsy.com/shop/PinxiPrints.

How Your Contract Of Sale Is Formed With Us:
After placing an Order(s) via Our Business Channels, You will receive an email from Us acknowledging that We have received Your Order(s). Please note that this does not mean that Your Order(s) has been accepted. Your Order(s) constitutes an offer to Us to buy a Product(s). All Order(s) are subject to acceptance by Us, and We will confirm such acceptance to You by sending You an e-mail that confirms that the Product(s) has been dispatched (“Dispatch Confirmation”). The Contract of Sale between Us will only be formed when We send You the Dispatch Confirmation.

The Contract of Sale will relate only to those Product(s) whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of Your Order(s) until the dispatch of such Product(s) has been confirmed in a separate Dispatch Confirmation.

If an Order(s) is placed by a business or retail site and We have reason to believe the Order(s) is being placed with the intention of directly reselling Product(s) purchased from Us, We reserve the right to cancel this Order(s) pre dispatch. We also reserve the right to cancel any bulk Order(s) (for over 10 units of the same item) where We suspect that such Product(s) may be being purchased for the purposes of resale.

Product(s) are subject to availability. Even if advertised as available via Our Business Channels, they may still be unavailable for delivery to Your location due to incorrect stock levels, supplier delays, or local legal and regulatory restrictions. In the event that We are unable to supply the Product(s), We will automatically indicate this by marking the item as out of stock or unavailable for delivery to Your location when You place Your Order(s), as applicable.

Price & Payment:
The advertising of Product(s) prices on Our Business Channels constitutes as an "invitation to treat" rather than a contractual offer.

Prices and delivery costs advertised on Our Business Channels are liable to change at any time, but changes will not affect Order(s) which have already been confirmed in a Dispatch Confirmation email.

Prices and delivery costs advertised on Our Business Channels are checked regularly. However, if We find the price has changed or that there has been a pricing error when We receive Your Order(s), We will contact You and ask if You wish to proceed at the correct price. If You confirm that You do wish to proceed, please remember that We will still not be under an obligation to supply the Product(s), until We have sent You the Dispatch Confirmation email confirming Your Order(s).

Any applicable tax and fees which may be payable in respect of the Product(s), including delivery fees will be added to the total amount due when You view Your items in Your shopping basket.

Buyers are responsible for any additional applicable taxes, customs duties, import fees, or other charges imposed by their country’s regulations. We are not responsible for delays, additional costs, or issues arising from customs processing. Please check Your local tax and import laws before making a purchase.

All payments must be made at the time of ordering the Product(s). Payment for all Product(s) must be made using one of Our accepted credit or debit cards. If We are unable to accept Your Order(s) for any reason, We will, at Our discretion, either decline the payment or refund any amount paid in respect of that Order(s). Product(s) will not be dispatched until full payment has been received.

Please note that Your card issuer may apply an online handling or processing fee. We are not responsible for any such charges.

For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of Your payment card or Third-Party Provider refuses to or does not for any reason authorise or validate the payment, We will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which You have ordered as a result.

By providing the relevant information to Us, You specifically authorise Us to transmit or to obtain information about You from Third-Parties from time to time, including but not limited to Your name, address, telephone number, debit or credit card details or credit reports, to authenticate Your identity and delivery address for the Product(s), validate Your payment card and obtain authorisations for Your payments for Product(s).

14. OFFERS & DISCOUNTS.
All offers, promotions, and discounts available through Our Business Channels are:

• Subject to availability and may be withdrawn or amended at any time without prior notice;

• Non-transferable and cannot be exchanged for cash or combined with other promotions unless explicitly stated;

• Applicable only to specified Product(s) and/or categories as detailed in the promotion. Certain exclusions may apply, including but not limited to gift cards, sale items, and limited-edition Product(s).

Single-Use And Expiry:
Some offers, promotions, and discounts available through Our Business Channels may be single-use and/or have an expiration date. It is the buyer’s responsibility to redeem the discount before it expires, and We are not liable for any unused or expired offers, promotions, and discounts.

Misuse And Fraud:
We reserve the right to refuse, cancel, or revoke any offers, promotions, and discounts available through Our Business Channels if We suspect misuse, fraud, or a violation of Our Terms.

Refunds and Returns:
If You return a Product(s) purchased through Our Business Channels that used an offer, promotion, or discount, any refund will be based on the discounted price paid, not the original full price. In some cases, returning an item purchased as part of a promotion may void the entire discount.

Promotion Refunds:
We are unable to provide partial refunds for any promotion codes that were not applied at checkout once the Order(s) has been placed. It is the responsibility of the Customer(s) to ensure the promotion code is applied correctly at the time of purchase.

Right to Modify:
We reserve the right to modify or cancel any offer, promotion, or discount available through Our Business Channels at Our sole discretion and without prior notice.

15. DELIVERY.
Delivery Methods:
Product(s) are dispatched using Royal Mail First Class and International Standard Delivery services. During the checkout process, You can choose to upgrade Your delivery method to Royal Mail Tracked Delivery services.

Product(s) are delivered via Royal Mail WITHOUT TRACKING by default. To add tracking, select the upgrade at checkout.

Delivery Times:
Delivery times are ESTIMATES ONLY and not guaranteed. Please note that We are not liable for delays caused by customs procedures, weather conditions, delivery provider services, or other external factors.

UNITED KINGDOM:
Product(s) are dispatched within 5 working days (Monday to Friday, excluding bank holidays), unless made to order or out of stock.
Delivery typically takes 2–3 working days after dispatch.

INTERNATIONAL:
Product(s) are dispatched within 5 working days (Monday to Friday, excluding bank holidays), unless made to order or out of stock.
Delivery typically takes 1–5 weeks after dispatch.

Customs & Import Taxes:
Buyers are responsible for any additional applicable taxes, customs duties, import fees, or other charges imposed by their country’s regulations. Please check Your local tax and import laws before making a purchase.

UNITED STATES OF AMERICA (U.S.A): As of August 29, 2025, all imports into the U.S.A. are subject to a 10% customs duty, regardless of value. To simplify the process for you, we will collect a 10% DPP (Duty Paid at Purchase) fee at checkout. This fee is paid by us when your shipping label is generated, helping your order clear customs smoothly and avoiding delays or unexpected duties upon delivery.

U.S.A Buyers are responsible for any additional applicable taxes, customs duties, import fees, or other charges imposed by their country’s regulations. Please check your local tax and import laws before making a purchase.

Christmas Order(s) Deadlines:
If You are purchasing a Product(s) as a Christmas gift and need it before December 25th, We recommend ordering early due to high demand in November and December.

The Christmas Order(s) deadline dates shown below are provided as ESTIMATED guidelines to give You the best chance of delivery before December 25th. However, We cannot guarantee delivery by this date. Please note that We are not liable for delays caused by customs procedures, weather conditions, delivery provider services, or other external factors.

UNITED KINGDOM:
Order(s) by 14th Dec

INTERNATIONAL:
Order(s) by 9th Nov

For questions about Christmas delivery, please contact Us before purchasing.

Delivery Charges:
Delivery charges will be calculated by Our team members when ordering Product(s) in person and over the phone. When ordering Product(s) via Our Website and Marketplace(s) delivery charges will be automatically calculated and applied to Your Order(s) during the checkout process.

Applicable delivery charges will depend upon the delivery method You select, the location of the delivery address, and the size and weight of the Product(s) in Your Order(s).

Tracking:
As standard Product(s) are delivered via Royal Mail WITHOUT TRACKING by default. To add tracking, select the upgrade at checkout.

During the checkout process, You can choose to upgrade Your delivery method to a Royal Mail Tracked Delivery service.

To track Your delivery, enter Your tracking number which will be provided in Your Order(s) confirmation into the delivery Service Provider's Website here: www.royalmail.com

Delivery Instructions:
Please note that any delivery instructions added to Your Order(s) cannot be accommodated. Delivery providers do not guarantee adherence to specific instructions, and We are unable to relay them on Your behalf. If You are unable to accept deliveries for any reason, We recommend providing a delivery address where someone can receive the Product(s).

Delayed Delivery:
We strive to ensure timely delivery of all Product(s); however, delivery times may vary due to factors beyond Our control, including but not limited to, delays caused by customs procedures, weather conditions, delivery provider services, or other external factors.

If Your Product(s) has not been delivered within 14 days of the estimated delivery date, please contact Us by submitting Your enquiry in writing using the contact details below. We will investigate the delay with the delivery provider and, where applicable, offer a resolution.
Please note that We are not liable for delays caused by customs procedures, weather conditions, delivery provider services, or other external factors.

Failure To Deliver:
If the delivery Service Provider is unable to deliver Your Product(s), and such failure is Your fault, Subject to Section 15(a), and You fail to collect the Product(s) within the specified time limit from the delivery Service Provider, We may, at Our discretion:

• To arrange for re-delivery of the Product(s) after they are returned to Our address; however, We reserve the right to charge You for the actual re-delivery costs (even if the initial delivery was free of charge); or

• Cancel Your Order(s), deducting the delivery costs from any refund due.

15(a) - An indicative list of the situations where a failure to deliver will be Your fault is set out below:
• You provided the wrong address for delivery;

• There is a mistake in the address for delivery that was provided;

• The address for delivery is not reasonably accessible;

• The address for delivery cannot safely be accessed;

• If in-person receipt is not required, there is no easy and secure means of leaving the Product(s) at the address for delivery and there is no person available to accept delivery; or

• If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Refunds & Replacements Following Confirmed Failure To Deliver:
PLEASE NOTE: - If Your Product(s) have not arrived this must be reported to Us within 14 days beyond the estimated delivery period so that We can investigate. You can contact Us, preferably in writing, using the contact details provided at the bottom of this document.

If We have not delivered the Product(s) within 30 days beyond the estimated delivery period or any other agreed-upon date, and We have confirmed that this delay is not due to any fault of Your own, Subject to Section 15(a), You may request either:

• A replacement; or

• Cancel the Contract Of Sale and We will refund any money paid by You including the initial delivery charge paid at the time of placing Your Order(s);

We reserve the right to request evidence, before issuing any replacement or refund of the price paid and/or any associated delivery costs.

All approved cancellation refunds will be issued to the original form of tender only.

Risk:
Ownership and risk of the Product(s) will pass to You on delivery.

16. DAMAGED OR DEFECTED PRODUCT(S).
Subject to any specific warranties We offer in relation to certain Product(s), or those which are implied by law, We do not offer any warranty or guarantee on Our Product(s).

You should inspect the Product(s) when You receive them for defects or damage. If You find a defect or damage, You must:

• Notify Us within 7 days from the delivery date (or, if Your Order(s) includes multiple Product(s) delivered separately, within 7 days from the receipt of the last Product(s) to arrange for the item to be returned to Our business address for investigation. We will either reimburse You for the cost of returning the Product(s) or provide a prepaid parcel for You to return the Product(s) to Our business address.

When returning Product(s), You must:

• Clearly communicate Your intention to do so by submitting Your request, preferably in writing, using the contact details provided at the bottom of this document;

• Include a note with Your return that provides Your address, contact details, a description of the Product(s) You are returning, including details of any defects or damage, Your Order(s) number, the Order(s) date, and the date You received the Product(s);

• Return the Product(s) to Us within 30 days from the date of delivery of the Product(s), in the same condition in which You receive them. If You do not return the Product(s) within 30 days from date of delivery of the Product(s), and in accordance with Our returns instructions, We reserve the right to issue You a replacement or refund;

• Ensure that You take reasonable care of the Product(s) while they are in Your possession. If You fail to comply with this obligation, We reserve the right to deduct the cost of any further deterioration, up to the price(s) of the Product(s), from the refund to which You are otherwise entitled.

We recommend returning Product(s) via registered or insured post. Please ensure that Your returns are securely packaged and correctly labelled to avoid further damage or loss. We are not liable for any loss or further damage that occurs during the return process.

Upon return to Our business address and completion of an investigation, if the Product(s) are found to have been damaged prior to delivery or deemed defective through no fault of Your own, We will either:

• Repair or replace the Product(s) at no extra charge to You where this is reasonably practicable; or

• Refund the price paid by You, including any delivery charges You paid.

We reserve the right to request evidence, before issuing any replacement or refund of the price paid and/or any associated delivery costs.

All approved refunds will be issued to the original form of tender only.

Nothing in this section affects Your legal rights.

17. CANCELLATIONS BEFORE DISPATCH.
Subject to Our Terms, if You are a consumer (i.e. You are not purchasing either wholly or in part for Your business or You are not a business) You have the right, in addition to Your other rights to:

• Request a cancellation and request a refund for eligible Order(s) before Your Order(s) has been marked as dispatched. Please note that We are unable to cancel Order(s) for certain Product(s), Subject to Section 18(a), non-returnable Product(s).

To cancel Your Order(s), please clearly communicate Your intention to do so by submitting Your request, preferably in writing, using the contact details provided at the bottom of this document.

If Your Order(s) has already been dispatched, You will need to follow Our returns & refunds process below.

All approved cancellation refunds will be issued to the original form of tender only.

18. RETURNS.
Subject to Our Terms, if You are a consumer (i.e. You are not purchasing either wholly or in part for Your business or You are not a business) You have the right, in addition to Your other rights to:

• Return Your Product(s) and receive a full refund if You request one within 14 days from the date of delivery (or, if Your Order(s) includes multiple Product(s) delivered separately, within 14 days from the receipt of the last Product(s)). Please note that certain Product(s) are non-returnable, Subject to Section 18(a).

When returning a Product(s) under these Terms You are responsible for the cost of returning the Product(s) to Us or Our cost of collection if the Product(s) are ones which cannot normally be returned by post.

We will refund the cost of the Product(s), including the initial standard delivery charge paid at the time of placing Your Order(s), once We have received the returned Product(s) in the correct condition. We reserve the right to deduct an amount from the refund if the Product(s) have been used, have missing parts, or if the Product(s) or their packaging have been damaged.

All approved refunds will be issued to the original form of tender only.

18(a) Non - Returnable Product(s):
Save for Product(s) that are damaged or faulty upon delivery, or Product(s) that are delivered incorrectly, Pinxi Studio will not accept for return personalised, engraved, made to order or customised Product(s), or other merchandise that is specified as non-returnable at the time of purchase.

Instructions For Returns:
If You choose to return a Product(s), then You must:

• Clearly communicate Your intention to do so by submitting Your request, preferably in writing, using the contact details provided at the bottom of this document;

• Include a note with Your return that provides Your address, contact details, a description of the Product(s) You are returning, Your Order(s) number, the Order(s) date, and the date You received the Product(s). Alternatively, You may complete and include Our cancellation form with Your return. A copy of the form can be found in the FAQ section of Our Website: pinxistudio.co.uk;

• Return the Product(s) to Us within 30 days from the date of delivery of the Product(s), in the same saleable condition in which You receive them. If You do not return the Product(s) within 30 days from date of delivery of the Product(s), and in accordance with Our returns instructions, We reserve the right to issue You a refund;

• Ensure that You take reasonable care of the Product(s) while they are in Your possession. If You fail to comply with this obligation, We reserve the right to deduct the cost of any deterioration, up to the price(s) of the Product(s), from the refund to which You are otherwise entitled.

You must clearly label Your returns and apply the correct postage. We are not liable for any charges incurred due to incorrect postage or the use of an incorrect return address. We reserve the right to withhold a full refund and deduct any costs incurred as a result of Your failure to apply the correct return postage or use Our correct return address.

We recommend returning Product(s) via registered or insured post. Please ensure that Your returns are securely packaged and correctly labelled to avoid damage or loss. We are not liable for any loss or damage that occurs during the return process.

Returns Address:
All returns are to be addressed to:
Pinxi Studio, 3 Dahn Drive, Ludlow, Shropshire, SY8 1XZ

19. LIMITATIONS AND EXCLUSIONS FROM LIABILITY.
Liability for Direct Losses:
We will only be liable to You for losses that are a direct result of Our breach of these Terms and that are reasonably foreseeable at the time of the breach. Our liability for such direct losses shall not exceed the amount You have paid for the specific Product(s) or Service(s) purchased from Our Business Channels during the 12-month period immediately preceding the event giving rise to the claim.

Exclusion of Liability for Business Losses:
We shall not be liable under these Terms, howsoever caused, for any losses, damages, claims, or expenses of any kind, including but not limited to lost data, lost profits, business interruption, loss of goodwill, or any indirect, special, incidental, consequential, or punitive damages, whether or not We have been advised of the possibility of such losses, arising from the use or inability to use Service(s) and Product(s) available via out Business Channels.

19(a) Exclusions for Personal Injury or Death, Fraud, and Illegality:
Nothing in these Terms shall exclude Our liability to You for:

• Personal injury or death resulting from Our negligence, or the negligence of Our employees, agents, or subcontractors;

• Fraud or fraudulent misrepresentation, whether committed by Us, Our employees, agents, or subcontractors; or

• Any matter for which it would be illegal under the laws of [Jurisdiction] for Us to exclude or limit Our liability.

Disclaimer about intended use:
By purchasing or using Our Product(s), You acknowledge and accept that these Product(s) are intended EXCLUSIVELY FOR ADULT COLLECTORS. We shall not be held liable for any injury, damage, or harm resulting from misuse of Our Product(s), failure to follow our safety notices and safety advice, or use of Our Product(s) in any way other than as intended.

Product(s) Warranty and Fitness for Use:
We do not warrant that the Product(s) purchased from Our Business Channels will meet Your specific requirements or be suitable for any particular purpose unless expressly stated. Any Product(s) warranties provided by the manufacturer are separate from and in addition to these Terms. We make no representations or warranties, express or implied, regarding the quality, reliability, or fitness of the Product(s) and Service(s) sold via Our Business Channels, except as required by applicable law.

Disclaimer of Warranties:
We provide Our Product(s) and Service(s) 'as is' and make no representations or warranties, express or implied, regarding the availability, accuracy, or condition of the Product(s), except as expressly stated in Product(s) descriptions or warranties provided by the manufacturer. We disclaim any and all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Force Majeure:
We shall not be liable for any failure or delay in the performance of Our obligations under these Terms caused by events beyond Our reasonable control, including but not limited to acts of God, strikes, natural disasters, government actions, or technical failures. We shall not be deemed to be in breach of these Terms as a result of such events.

Limitation of Liability:
In no event shall Our total liability to You for all claims arising under these Terms exceed the amount You have paid for the Product(s) or Service(s) purchased from Our Business Channels during the 12-month period preceding the claim.

Indemnity:
You agree to indemnify, defend, and hold Us harmless from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with Your use of the Product(s), breach of these Terms, or any infringement of Third-Party rights by You.

Third-Party Content and Links: We may provide links to Third-Party websites or resources, including Product(s), Service(s), or content. We shall not be responsible for the availability, accuracy, legality, or content of any Third-Party materials. Any such links are provided solely for Your convenience, and We make no representations or warranties regarding the Third-Party materials.

20. BREACH OF THESE TERMS AND CONDITIONS.
Without prejudice to Our other rights under these Terms, if You breach these Terms in any way, or if We reasonably suspect that You have breached these Terms in any way, We may:

• Send You one or more formal warnings;

• Temporarily suspend Your access to Our Business Channels;

• Permanently prohibit You from accessing Our Business Channels;

• Block computers using Your IP address from accessing Our Business Channels;
• Block phone numbers from accessing Our phone Service(s);

• Contact any or all of Your internet service or phone providers and request that they block Your Access to Our Business Channels;

• Commence legal action against You, whether for breach of contract or otherwise; and/or

• Suspend or delete Your account on Our Business Channels.

Where We suspend or prohibit or block Your access to Our Business Channels or part of Our Business Channels, You must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

21. VARIATION.
We may revise these Terms from time to time.

We reserve the right to change, modify, or update these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on Our Business Channels or providing notice to You by other means. It is Your responsibility to regularly check these Terms for updates. Your continued use of Our Business Channels, Service(s), or Product(s) after any such changes will be deemed acceptance of the revised Terms.

22. ASSIGNMENTS.
You agree that We may assign, transfer, subcontract, or otherwise deal with Our rights and/or obligations under these Terms without Your consent. You may not assign, transfer, subcontract, or otherwise deal with any of Your rights and/or obligations under these Terms without Our prior written consent.

23. SEVERABILITY.
If any provision of these Terms is determined by a court or other competent authority to be unlawful and/or unenforceable, the remaining provisions will continue in full effect.
If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed deleted, and the rest of the provision will remain in full effect.

24. THIRD-PARTY RIGHTS.
No Rights for Third-Parties:
These Terms are for the benefit of You (the customer) and Us (the business). No one else, other than the parties to this agreement, can enforce or benefit from any part of these Terms unless it’s clearly stated otherwise.

No Assignment to Third-Parties:
You cannot transfer or assign any of Your rights or obligations under these Terms to anyone else without Our prior written consent.

Third-Party Claims:
If a Third-Party makes a claim against either of Us due to Your actions arising out of or in connection with Your use of Our Business Channels, including any Service(s) or Product(s) offered or purchased through them (for example, using Our Website or making a purchase), You agree to protect Us and cover any costs, damages, or losses We might face because of the claim.


25. ENTIRE AGREEMENT.
Subject to Section 19(a), these Terms, together with Our Privacy Policy and Cookies Policy, constitute the entire agreement between You and Us regarding Your use of Our Business Channels, including any Service(s) or Product(s) offered or purchased through them, and supersede any prior agreements, understandings, or representations, whether written or oral, relating to Your use of Our Business Channels, Service(s) and Product(s).


26. LAW AND JURISDICTION.
These Terms, and any dispute or claim arising out of or in connection with Your use of Our Business Channels, including any Service(s) or Product(s) offered or purchased through them (whether contractual or non-contractual), shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms, Your use of Our Business Channels, or any Service(s) or Product(s) offered or purchased through them. However, We reserve the right to bring proceedings against You in Your country of residence or any other relevant jurisdiction where necessary to enforce Our rights.

27. OUR DETAILS.
This Website is owned and operated by sole trader Rebecca Butler (trading as Pinxi Studio).
Our registered place of business is at 3 Dahn Drive, Ludlow, Shropshire, SY8 1XZ, United Kingdom.

28. CONTACT DETAILS.
For any questions or to exercise Your rights, You may contact Us as follows:

Contact Form: Contact Us

Postal Address: Pinxi Studio, 3 Dahn Drive, Ludlow, Shropshire, SY8 1XZ, United Kingdom

Email: pinxistudio@gmail.com

Business Hours: Weekdays, Monday to Friday, 10am to 4:30pm (excluding Bank Holidays)