All jewelry comes in a gift box, ready for your gift giving :)

--No, due to health regulations, earrings cannot be exchanged.
--Items on sale can't be returned or exchanged, All sales are FINAL

Please read the description of the listing you are interested in. If you'd like a different size, just contact us for a quote.

Every piece we ship is a new beautiful handmade piece that is inspected prior to shipping.

Please read descriptions before you place your order.

🌻WEAR AND TEAR
Please note that we are not responsible for breakage or damage due to wear and tear during your use on any of the pieces. Be sure to take care of your jewelry and handle it with care as some pieces are very delicate.

We will ONLY replace or refund an item if it was damaged during shipping and it was insured, after you provide photos/proof in un-opened original packaging.

If you want your order to ship with insurance, please select "Priority Mail" or "Express Mail" option during checkout.

We make every effort to ship our orders promptly, and get them quickly and safely to you.

Once an order is shipped we cannot be responsible for any delays caused by the Postal Service, as the package is out of our control.

These may include bad weather, customs, or any other type of delays during transit.

If your package is delayed in transit, please contact the Post Office or USPS, as they have the most up to date information on any delays.

It rarely happens, but if your package is delayed more than 30 days (within USA), or 45-60 days (International), then we can file a lost package inquiry on your behalf.

In the occasion that this happens, please contact your local USPS with your tracking information.
We don't have any more information than you do, about where your package is. Once we ship it, it's in the hands of the USPS and we have no control over it.
We see the same tracking as you do. Most often they will have your package or be able to help you locate it.

If you still have not received your package please contact us and we can file a trace with the USPS.

We'll be glad to work with you as much as possible to help you locate your package, however, we will not replace or refund the value of items in packages that show delivered.

Orders that qualify for free shipping will be sent by the least expensive method of our choosing.

The ETSY system lets you pick a specific method, but this does not apply with us for orders that qualify to ship free.

If you need a specific faster service (Priority or Express), you will have to pay for it during checkout.

We work very hard to make our descriptions accurate and detailed. The answer to your question is probably in the description of the item you are interested in. If not, we would love to hear from you and answer your questions.

Please contact us through the ETSY conversations/message system, during business hours.

***Please NOTE*** ~~WE ARE NOT ONLINE AFTER BUSINESS HOURS, WEEKENDS and DURING HOLIDAYS, so your message will usually be answered 9 am to 5 pm Central Time, Monday through Friday.

THANK YOU !

Please contact us through the ETSY convo system for information on how to send an item back for a repair.

We offer a repair service for an additional fee, depending on the kind of repair needed.