Special or custom orders may not be returned or canceled and are not subject to our return policy (unless agreed otherwise with the client).

Due to the fact that all furniture available in our offer is 100% handmade, the lead time (the time we need to manufacture and prepare an order for shipping) is 4 to 7 weeks. That means that the fastest dispatch of ordered furniture can be anticipated within this time frame. Shipping time depends on the destination country and it is always indicated in the listing in question.

All the furniture visible in our offer is handmade, mostly made of European oak and American walnut wood or wood covered with natural oak/walnut veneer using conventional carpentry techniques. The real appearance of products may slightly differ from the images presented on our page, mainly due to differences in the color of the wood and its grain – it results from the properties of the material, such as wood.

All pieces of furniture are sent in the form adjusted for quick and easy assembly.

Upon receipt of a shipment, we advise checking whether the parcel has not been damaged mechanically in transport. Preferably, before signing a confirmation receipt the package should be opened and checked in the presence of a courier. If any damage is found, the damage protocol should be written.

Please be informed that we do all we can to keep your deliveries safe and secure at the time of transport, but if something has gone wrong, we're here to help.

Please note that import duties, taxes, and charges are not included in the item price. These charges are the customer's responsibility. We are also not responsible for delays due to customs. Additional VAT costs might be charged and due in the country of import if dispatched to non-EU countries.

Please be informed that with each order, we attach the proof of purchase in the form of an invoice.

All of our furniture is sent with dismounted legs (accordingly numbered) and to each parcel, we include a mounting kit. The whole assembly is extremely simple and intuitive and should take no longer than 10 min (as the body of the furniture will be all ready assembled).

Solid wood is a complex natural material and it may change in the presence of moisture, temperature difference, or upon high or low humidity.

We are proud to announce that we order and manufacture our furniture in A1 grade solid wood – corresponding to Q-SA – in accordance with EN 975-1 standard. Our wood has been properly dried, however sometimes splitting, warping or shrinkage may still occur due to the properties of solid wood.

If the furniture is shipped to drier or moister climates than the one prevailing in central Europe, a safer solution will be ordering furniture made of oak or walnut veneer which does not carry the aforementioned risk.

The service and delivery of the furniture includes only delivery to the ground floor and/or the front door.

If the purchase exceeds $2500, the US Customs and Border Protection (CBP) may have specific requirements. To streamline customs clearance, CBP may request the completion of CBP Form 5106, commonly referred to as the Entry Summary. Rest assured, we will take care of the form submissions on your behalf, eliminating any concerns on your part. Only your signature will be needed!