Refunds are only provided after purchased items have been successfully returned to the Shop - please note that shipping costs are never refunded unless it is the fault of the shipper.

Average shipping windows:
- 1-4 weeks within EU.
- 2 weeks - 3 weeks for international orders depending on the country.
(Other factors may impact these shipping windows

We cannot be personally responsible for shipping once the order has been handed to USPS. Tracking numbers are provided on all orders.

Purchasers must contact USPS with concerns of a suspected delayed, lost, missing etc. shipment. The shop has no resources to answer these concerns - only the purchaser.

We have 3 - 7 working days for processing the order. A way to see the processing time of your orders is in the email which you will receive from Etsy after you place an order. You will get a tracking number in order to check the status of your shipment.

Refunds on purchased items are provided if:
• All products have been successfully returned to the Shop.
• Request for cancellation have been placed before the item was shipped
• Proof of damage during shipping is provided to the Shop.
• USPS has declared in writing that the shipment has been “LOST” (must provide proof to the Shop)

Delivery times are ESTIMATED and are based on Etsy’s own estimations. This does not reflect when a package might arrive. Many factors need to be considered when determining an expected delivery date such as holidays, weather, politics, etc. There is NO guaranteed date of arrival. Please keep this in mind if making a purchase and expecting delivery for a special occasion.

Buyers have the right to return certain products for any reason by contacting the seller within 14 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refunds are applied on a case by case basis.
• We offer FULL refunds if your item(s) have not yet shipped!
• We offer refunds if I accidentally ship you the wrong item (but would greatly prefer to just send you the correct item).
•YOU MUST CONTACT US BEFORE RETURNING YOUR ITEM. Please, please do not just send the item back then request a refund.
• We cannot offer refunds for damaged, used, or opened products.
The cost of returning the item is the buyers responsibility.

Please make sure your address is correct on your Etsy account. We will send any orders made via the address provided.
If the wrong address is provided we take no responsibility for undelivered orders.

Please contact us at info@graphicine.com we will answer all your questions, if you have any issues with your purchase or if you want to return your order.

The standard shipping is made by A1posts international registered priority mail from Bulgaria, so you will receive a tracking number by which you can follow the route of your item. It usually takes from 10 to 20 business days to reach the destination. We can offer a fast shipping with DHL Express you can choose this option from the dropdown menu on the Checkout page and it costs 24 EUR / 28,38USD. DHL Express takes from 3 to 5 business days.