Please note that the shipping cost listed throughout my shop is a flat rate per order, not per item.

I take payments via Etsy Direct Checkout (including Etsy Gift Cards), and Paypal. If you have a Paypal account, you can use your card, Paypal balance, or bank account (if you have set up your Paypal account that way). If you don't have a Paypal account, you can still pay using the Paypal system, and then choose not to allow Paypal to open an account for you at the end of the transaction process.

I only ship items once the payment has been received in full.

You have the right to cancel your order at any time up to 14 working days from the day after receiving the goods, in line with EU Distance Selling Regulations. You may cancel, in writing, by convo or post to Janet Granger, 6 Chenoweth Close, Camborne, Cornwall TR14 7JR England. I guarantee to refund the full purchase price (but not the shipping cost) within 30 days of cancellation. Any such unwanted goods remain the property of Janet Granger Designs and must be returned to me at your own expense, unused and in perfect condition.

*****FOR MAINLAND EUROPEAN CUSTOMERS ONLY*****

As from 1st July, due to Brexit, VAT at the usual rate for the country you are in has to be paid on top of the price of the items that you order from me. I am really sorry about this extra cost that you have to pay now, but there is no way to avoid it.

The prices shown to customers in mainland Europe now INCLUDE VAT. So, you pay at the checkout for your items which now include the VAT, plus shipping. I then post your parcel, and it travels to the Customs of your country, but should get cleared quicker because the VAT has already been paid. There is therefore no extra collection fee to be paid to your post office (which would be the case if you ordered from my own website, for instance, which has to work on a different system), and your parcel will simply be delivered to you.

EXAMPLE, for a kit costing 20 GBP:

AT THE ETSY CHECKOUT: Kit – 20 GBP
Shipping – 6 GBP
VAT charged at Etsy checkout – about 4 GBP (depending on country)
(Please note: There should be no collection fee to pay later when the parcel reaches your country when you buy via Etsy)

CUSTOMERS FROM COUNTRIES OTHER THAN MAINLAND EUROPE, PLEASE NOTE THAT VAT WILL NOT BE APPLIED TO THE PRICES FOR YOUR COUNTRIES!!!

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*****FOR CUSTOMERS FROM GERMANY*****

For those of you who live in Germany, I am afraid that I no longer send parcels to Germany as from 1st June 2022. This is due to the new packaging regulations that Germany has started to impose – it is just too expensive for a small business like mine to pay for an annual licence and deal with the paperwork that is involved. So, after 25 years of being able to say that I ship “anywhere in the world”….from 1st of June 2022, that is no longer the case.

For customers in all other countries, I can still post parcels to you as usual.