We are pleased to offer FREE SHIPPING with all items. Recommending UPGRADE to Express Priority post for secure and fast delivery. Generally shipping are arrive in reasonable time frame. If you are in a rush, upgrade to EXPRESS delivery, and/or INSURANCE and/or SIGN ON DELIVERY for peace of mind.Please upgrade at checkout or alternatively contact us via message.

Custom taxes and returns purchaser responsibility.

we are collective of 7 artisans through 4 different projects, as soon as item purchased, our accounting program pay to artisans from pool account directly so this makes cancellations impossible so

no cancellation policy
Exchanges always welcome

we do offer STORE CREDIT only.
If you have any question pls do not hesitate.

ATTN: AUSTRALIAN POST is a highly reliable service and we pack our items with love. We have never experienced any damage. We pack your goods with the intention that the package get shipped to you securely.For damaged items up to the value of $100, pls contact us with a picture and we will do our best to sort the situation out.
For items over $100 we are not responsible for postal damage, therefore we HIGHLY RECOMMEND POSTAL INSURANCE FOR PURCHASES OVER $100. All our items are ONEOFAKIND and can not be replaced. It is the receivers responsibility to upgrade if concerned. No responsibility over $100 items without insurance and tracking.reciever responsibility.Pls Upgrade while checking out or contact us for any enquiries.

In the rare circumstance that an item does not show up we will ask you to confirm your address and we will compare it to the shipping address provided by etsy/paypal. If the address does not match, we will wait for the item to be returned to us. IT CAN TAKE 6 WEEKS TO BE RETURNED TO US SO PLS BE SURE YOU HAVE THE RIGHT ADDRESS.We will then charge the shipping price again and ship it to the correct address. We cannot guarantee that any items sent to the correct or incorrect shipping address will be returned to us. Unfortunately we cannot compensate for lost items if we can prove that the item was shipped to the address provided to us. To ensure your delights get to you safely Pls Upgrade tracking shipping or insurance at time of checkout :)

We photographed in bright sunlight to show the jewel-like colours of the all stones. We do not use any artificial light source.The colours of gemstones may vary slightly from screen to screen. We will do our best to answer any questions. We are down-to-earth happy people, here to help if any issues may arise. To ensure your delights get to you safely please check your shipping address before you purchase an item. If you have any specific questions about anything not previously mentioned please message us and we will get back to you as soon as possible. Thank you for your support.
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Please only purchase an item if you are in love with it and are sure that it is the right one for you...
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We gift wrap all our creation with hand one by one with recycled flower store materials. we don't have prepackaging really so everything made old school way which we proud of it.dont need to pay extra or not worry bout. Old school caring service with love and passion.. you could see examples in our info photos.. peace..

Our creations are handcrafted using the highest quality strings on earth. They are designed to be long lasting and with the right care, they will maintain their original shape and colour for years to come. Wax strings are waterproof and feel very organic when they come in contact with the skin. They can be gently washed in water. you could have a shower or swim, no problem at all. just put it on and leave it forever :)

opals have different hardness levels so please be gentle and treat them with the right level of care; They are strong but if you bang, knock or drop on hard surface they will break.

We only use silver and/or stainless steel beads which will never rust or loose colour.

Platypus Dreaming prides itself on the high standard of workmanship that goes into every piece. Reflecting our high-quality standards, all our pieces come with a month fixing guarantee against faults in materials and workmanship.No refund or replacement.

Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item. we hold the right to decide.

pls, inform us and send a quality photo of your piece ASAP for inspection first. Items that are covered by the guarantee will be ship and repaired free of charge, not covered will be quoted

Please be mindful that Platypus Dreaming is a Community Service Project and we reserve the right at all times to cancel any orders! If we feel that someone is not the rightful custodian we have the right to hold our creations here in deep rainforest and to cancel your order with full refund.. Crystals have been cleansed, charged and programmed. All rocks are activated and cleansed with highest vibrations of nature... we feel You, and we are really mindful about how we share these stones across the earth plane! Thank you for understanding :)

We are happy to take custom order requests and help track down any particular opal you may be searching for... We have a wide selection of rare hand-selected opals.. Our passion is Australian Consciously collected opals..

NO CANCELLATIONS, NO RETURN, NO EXCHANGE!!! For Sale items, custom designs and personalized items( If you choose the cord type and colour that means personalized item!!! ) because of ETSY POLICY so please read item descriptions in full and choose carefully, every purchase with cord means final sale!!! If you only purchase Pendant itself without cord,you welcome to exchange we have a satisfaction guarantee. pls be calm and let us know asap and shipping cost are buyer responsibility both way...

Copyright © 2017 - 2024 by OpalEyez™. All Rights Reserved

Seller details
Tamsin Edmont // Platypus Dreaming Collective
PO BOX 289
KURANDA QLD 4881
Australia

info@platypusdreaming.com.au
VAT 39128445534