I take custom orders.

They don’t require special care. They have a self-cleaning ability, they clean in foggy, damp weather. You only have.The biggest enemies of felt are moths, so protection from them is the top priority. If moths do start damaging it, putting the piece of clothing in the freezer for a day will get rid of them without damaging the material. If it does get too dirty after many years of wear, it is possible to clean it with a damp cloth, or if that is not enough, wash only by hand in lukewarm water. After washing, squeeze the water out, pull back to shape, and air dry it lying flat. If you would like to leave the cleaning to me, or if the product needs some other repairs, such as reshaping, please contact me so that we can arrange that in person.

Yes we do wholesale! Please contact me here for details.

Returns
Returns ~ I can not accept returns because each dress is made to order.

Exchange
If you receive your dress and would like to exchange please contact me within 24 hours of receiving your dress. I do not accept exchanges but please contact me with any questions and Im gonna try to help you out! Buyer is responsible for ALL of the return shipping labels.
Exceptions may accure and personalized items are not exchangeable.

Cancellation
Cancellations ~ You may cancel your order within 24 hours of your purchase for a full refund.

We still use the same vintage wooden hat blocks and employ the same hat-making techniques. It usually takes us around 2-3 weeks to finish and ship one of our handmade hats. There are over 20 different steps in the making of your item, and unfortunately, we cannot rush this old process.

The best and most efficient way to get a great fitting hat from us is to measure your head. Heads do not come in hat sizes, and you will need to forget that little tag in your favorite hat. Even if it reads a US 7½, we will still have no idea about your exact head size. All you need to do is, please measure your head twice, and we will customize your hat to your measurement.

Please measure your head before ordering. Measuring the inner circumference of a hat without a measuring ring, an instrument used to measure the inside diameter of a hat in order to determine its finished size, can prove quite challenging. Even if your hat has the perfect fit, your measuring tape will always get 1.50 to 2 centimeters a smaller size from your actual head size.

To determine your head measurement, you can use either a tape measure or a non-stretchy string. Place the tape on your forehead, where you wish your hat to rest and pass it around your head. If you use a string, you need to make sure it does not stretch. Wrap it gently around your head in the same manner. After you have marked the exact circumference, lie the string down on a flat surface and measure the length with a flat ruler.

Felt hats require regular brushing, especially before leaving home or exposing them to moisture. Even a drop of water on a hat that has collected dust can leave its mark.
Clean off dust and dirt using the steam from a kettle and a soft bristle hat brush. If a hat brush is not available, please make sure the bristles of your brush are not too stiff or harsh on the felt. Always brush counterclockwise as felt tips always face this direction. Remove any marks using spirits such as lighter fuel or dry cleaning fluid in a well-ventilated room. Test first by applying the cleaner to a small area of the hat which is not visible. Dry with a clean absorbent cloth and leave at room temperature.

To flatten out your hat's brim, you will need to rest it on a flat surface with the top part of the brim face-up. Take a piece of a light colored cotton cloth and dampen it. Make sure it is not soaked wet, a little moisture will do the job. Place the cloth on the brim and set your iron to high heat and run it across the rim. Press down on the iron, exerting moderate pressure to help flatten the edge. Continue in this manner until the brim is completely flat. Allow it to dry and stiffen well. Of course, you may repeat this process from time to time to freshen up your hat. However, please make sure you always use a piece of cloth between the felt and the plate of your steam iron.