Yes, we will refund any shipping overages we find after packing and weighing. Due to the varying sizes and weights of our products, multiple items in a cart will be calculated by a box per item, increasing shipping greatly.

You may contact us for a better estimate before purchasing! We are happy to use FedEx or UPS when requested.

If you believe your order is eligible for an overage refund and have not received one, please allow us until the end of the month before kindly reminding us. We do a mass refunding in one session for all our marked orders.
Thank you!

There should be care info the size of a business card inside the package! If you open your package from the labelled side, it should rest right on top of your order along with your receipt or gift note. Contact us if you have any questions on care!

If you're ordering in bulk, you can request our PDF file of our small care cards to cut up

We also have files on our website for most of our plants:
https://elementalnursery.com/category/plant-care/

Our trees are carefully packaged to ensure the safest transit!

If you are unsure of what to do with our peanuts, we urge customers to try this website:

https://search.earth911.com/?what=%236+Plastic+-+Expanded&where=zip+code&list_filter=all&max_distance=25&family_id=&latitude=&longitude=

It is always best to VERY thoroughly drench the soil.

Please be aware of whether your pot has drain holes! Without drain holes the plant will need to be watered carefully, but still thoroughly. It’s best to water in small increments at the time of watering to keep from flooding the plant.

For bonsai, our traditional trees will always have drain holes. You can water under a hose or faucet for a few minutes. Get the tree thoroughly drenched as if you submerged the pot completely!

It is always best to feel the soil for moisture before any watering is done! You can use your finger, a chopstick, or a moisture meter. Check daily!

The Mini Jade can go indoors at a sunny window. The jade is a succulent and likes to dry between waterings!

A Schefflera can do well just in a bright room and doesn't like direct sun.

Ficuses are really good, needing to be near a window, but not directly at one. We have several species available; Nerifolia, Tiger Bark, Oriental, and Ginseng.

Ficuses and Scheffleras are drought tolerant, but still prefer staying on the moist side.

Chinese Elms are good indoors, but they are semi-deciduous. Make sure to keep moist and keep at a window.

**South facing windows give the best sunlight!
**For grow lights, please keep in mind what Lux or Lumen a species would need and how far away the light sits from the tree

Technically all plants are toxic to animals, including us to an extent. The toxicity level is dependent on how much is ingested and depending on the plant, will only really result in upset stomach.

Please research thoroughly before purchasing! Toxicity can highly depend on the size of the animal and the amount consumed.

Plants such as yew, desert roses and peace lilies are quite poisonous and should be avoided if you have small children or animals who enjoy green snacks.

If your tree is dropping green leaves, give it more sunlight.

If your tree has brown leaves, try watering more often or increase amount given each time

If your tree has yellow leaves, try watering less often.

It is always best to catch any issue before it is too late. There will always be signs of a problem before they cannot be brought back. If more than 50% of the tree has turned, scratch the trunk and branches to see if it is still green under the bark.

If you see unhealthy leaves, make sure to brush off every single one to promote new growth.
Depending on lighting needs, it may be best to bring the tree outdoors.

Fertilize with a slow release pellet that is high in Nitrogen (the first number). We recommend the brand Osmocote.

We likely determined that it wasn't necessary and will refund the $3. If you see it has been more than a week since delivery and you have not received a refund; please don't hesitate to kindly message us. We will happily refund the amount!

It is a white pouch wrapped in thin cardboard that may be slightly hardened.

Make sure to use a mixture that is catered to the type of plant you bought!

For bonsai our well-draining soil contains:
Calcined clay, Southern shale, Grey slate, Tiger shale, Ultra D.E., Black Lava, Pumice, Red Lava

Our tropical mix contains all of the above, but also Pine Bark for water retention

Check out our listing for bonsai soil:
https://etsy.me/37ddrVt

For Money Tree any soil that doesn't retain water for too long will be perfect. We mix small lava rocks into regular potting soil for drainage.

DO NOT USE ENRICHED SOIL. Use a slow-release pellet for fertilizer! We recommend the brand, Osmocote.

Carnivorous plants do best in low nutrient and high acidic substrates. Sphagnum moss is best!

Our finished bonsai will all be wired into their pots and will have drain holes.

Our smaller plants usually come in a pot without drain holes. Please water carefully and keep this in mind.

If water pools on top, you will need to pour it out and make sure the soil is not too saturated. If you feel it is very heavy after watering and the soil looks extremely damp, you have watered too much and may need to take measures to prevent root rot.

After receiving your prebonsai, please wait about a week before repotting. This will give the tree time to recover from shipping stress and acclimate to it's new environment!
Please be advised, our trees can be growing in their plastic pots for a while and can dry very quickly if they are root bound.

For finished bonsai, repotting only needs to be done when they are root bound. If you can't stick your finger down into the substrate anymore it is time to repot!

**Please see our FAQ on soil/substrate above for repotting

If you are local, we provide repotting and potting services at our nursery if you bring your tree in!

On occasion, USPS will not update tracking until the day of delivery. Unfortunately this means that we are left in dark for the whole transit.

In these cases, the package may also be delayed by a few days.

You may reach out to us and let us know in case there's any issues. You may also refer to the FAQ below for concerns about the plant's health.

Some plants are hardier than others, but most shouldn't completely perish during a longer transit.

If they arrive looking hurt, please send over a photo to us through Etsy messaging as soon as it's delivered. We can help out further from there!