If the package or envelope arrives damaged or open, send me a photo of the product and packaging as you receive it within 1 day.

I will try to estimate the extent of the damage and offer an appropriate partial refund.

In the event that an agreement on repayment is not reached, a return will be required with a registered letters within 5 business days. A tracking number for the shipping is strictly required. This shipping will be initially at your cost.

When the package will arrive at our lab I will copletely refund the order.

I decline any responsibility in case of stolen product as it is necessary to make a complaint to the local authorities.

All products are shipped with Poste Italiane international priority mail, this type of shipping is very cheap but is NOT fully traceable.

Using the two-dimensional code provided at the time of shipment you will be able to know if your correspondence has arrived at the International Exchange Center of Poste Italiane.
Once the package has left Italy it is no longer possible to track it, we decline any responsibility in case of delays or losses.
(In the case of customs checks, the delay may exceed 30 days)

Delivery times are those shown on the official website: www.poste.it

For a traceable shipment on the entire journey it is always possible to upgrade shipping.

The shipment with Upgrade is carried out by Poste Italiane for both national and international orders and is traceable on the entire journey.

Using the code provided at the time of shipment and the link for online tracking, you can follow the path of your order step by step.

Delivery times are those shown on the official website of the courier, I decline any responsibility in case of delays.

The sizes indicated have been provided based on standard EU measurements, but these are indicative measures, in case of doubt contact us before ordering.

If you have ordered an incorrect size, you can make the return at your expense, as required by our sales conditions, you will be reimbursed once the order has returned to our site, net of shipping costs incurred by us.

Standard packaging: All products are carefully packed, where possible using recycled or recycled material, the costs are already included in the shipping costs of your order.

Gift wrapping: I am always happy to make a special gift box for your occasions, but you must select this option before complete your order.
In case you forget to add the gift wrapping option, contact me within 2 hours of the same as the gift box is NOT included and you have to pay the price difference..