An estimated ship date can be found under each individual listing. This is an accurate estimate, however it does not cover mail carrier delays which are out of our control. When bundling more than one item, your ship date extends to the longest item. Purchase items separately if you need something sooner.

You have the option to select your preferred shipping method at check out. While it is the least expensive option, USPS First Class Mail does NOT provide insurance on your package. Should it be lost, stolen or misdelivered, no replacements or refunds can be offered. Consider upgrading to Priority Mail or above for more reliable and safe delivery.

Due to the unique and handmade nature of our collection, we have a no return or exchange policy. Should there be a problem with your order, we are happy to help fix the issue. Please contact us via Etsy Message.

We have a no cancellation policy. No exceptions. Please take your time to read all estimated arrival times, descriptions & prices prior to purchasing. Once your order is placed it is immediately sent into our production timeline and cannot be cancelled.

We use unisex men's sweatshirts as the base for most of our items. When ordering tie-dye, they are pre-shrunk through the tie-dye process. We ALWAYS suggest sizing up for a more cozy, oversized fit. We believe it's better to have more room in a sweatshirt or robe than not enough. For more photos or video try ons, see our Instagram highlight titled "sizing!" at @bffsandbabes

When ordering to different locations, you must place the orders separately, completing the check out steps & shipping details for each location individually.

Each item description will clearly state the type of personalization you will receive. Iron-on/print will be described as such, while embroidery will be clearly described as "embroidery" or "stitch" in the listing title & full description. Please reach out to us via Etsy Message if you have any questions before ordering!