Yes, I do custom orders. No returns, exchanges or cancellations on custom work, please check measures and ask any doubts before ordering.

Yes, I can gift wrap the product before shipment, however the cost is extra and depends on the size of the package. Please send a convo and ask.

All orders ship from California, USA. In case you registered a wrong address and the package is returned to us, you are responsible for the new shipping charge to resend the product. No refunds can be made on custom, large quantities, special orders, on sale orders.

Innate Artisan Shop shipping is by USPS. For other carriers please contact me.
For international orders, buyers are responsible for any customs and import taxes that may apply and I'm not responsible for loss, delays due to customs, or any other reason beyond my control.
LOST PACKAGE:
Once shipped, we are not responsible for any lost packages. However, Etsy Purchase Protection protects you if your package is lost, please check https://www.etsy.com/etsy-purchase-protection

My items have different sources, most are imported from Mexico or Peru and also made in USA. We do not use any animal derivatives nor anything that is not eco friendly or products from obscure origin.

Anything made from FABRIC is not returnable since to be sanitized it will need to be washed and will not be new anymore. Please ask doubts before buying.
In case you registered a wrong address and the package is returned to us, you are responsible for the new shipping charge to resend the product.
Seasonal merchandise is NON-refundable unless we receive it at least one week before the celebration.
Custom Orders are not returnable/refundable/exchangeable unless the product you receive doesn't match the listing/invoice of your purchase.
In case of doubts, please ask before ordering. All approved returns/refunds will have deductions for shipping, repacking, and restocking.

For authorized exchanges customer is responsible for return shipping costs of the original order and the new shipping charge.

You (BUYER) are responsible with ensuring to comply with laws and regulations of the country of destination. Etsy does not have any responsibility on these additional charges that may apply.

Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

In addition, please be aware that regular mail services MAY DELAY MORE than expected, and sometimes packages are HOLD in customs. Please check about this process with your mail service provider, before purchase, Sellers CAN NOT help with this once the order is shipped.