I work hard to wrap and package items so they are protected during shipping. These are fragile items, however, and accidents happen. If an item arrives damaged, please contact me for a replacement with the following information:

1. A picture of the damaged, original packaging with the piece still in it.
2. A picture of the damaged piece.

After receiving the pictures I will ship a replacement item. If it was a custom item, I will send a picture of the replacement for your approval before shipping.

Requests for replacements will be refused without the required pictures.

Both! The picture type is listed in the item description.

For smaller items, such as mugs, small bowls, spoon rests, etc., the pictures are representations. The pictures are selected to accurately display the style, size and shape of the item. The glaze images accurately represent the color options. Of course, each item is handmade and will vary slightly from the item in the representative picture. I can send an image of the actual item before shipping upon request.

For larger unique items, such as serving platters, decorative wall pieces, and all custom orders, the pictures are of the actual item. These are one-of-a-kind pieces that require one-of-a-kind images.

Shipping prices are estimated based on the size of the purchased item and the buyer's location. Actual shipping costs may be less than the automated estimate. Differences of more than $2 between actual cost and the charged estimate will be refunded to the buyer. Shipping costs will not exceed the estimated costs included in buyer's payment.

**RETURN POLICY**
Although I make every effort to represent my pieces accurately, occasionally there may be a reasonable return. I will do my best to satisfy the customer. There are no refunds on custom pieces. Buyer will be responsible for the return shipping costs. Please be sure and use the original packaging to ensure that the pottery will return safely home. Refunds are processed once I recieve items and in thier original condition. Customers are responsible for any loss of value.

***FREE SHIPPING GUARANTEE***
Free shipping guarantee is for the original shipping label only. If there is a problem with shipping due to buyer error or misinformation, buyer is responsible for any additional or extra shipping costs.