I use good quality clay and I fire my ceramics at high temperature to make sure they are as strong as possible. However handmade ceramic pieces are fragile by nature so please handle them with care.
High fired ceramics are microwave and dishwasher safe but I recommend hand washing them with warm water and soap to maintain them in their best condition.

If for any reason you want to return an item please contact me first and I will be happy to refund the price of the item upon receiving it in good condition. I do not, however, refund the shipping costs.

Buyer is responsible for the return shipment cost and customs if applied. Due to Greek law regulations every package sent from a country outside the European Union is eligible to go through customs control and be charged an extra fee in order to be received.

Please send the item back in its original packaging and with the original labels on the box as a return. Please contact me first to send you a return label.

Once I have received the item from you, unused and undamaged, you will receive a refund in less than 3 business days.

If your returned item gets lost in transit, I will not be responsible, so please consider insuring and/or purchasing a tracking number when returning your package.

If you have to return an order, it must arrive in perfect condition, unused and undamaged, so make sure to safely package the item similar to the way you received it. Use registered mail with a tracking number for a safer delivery.

If you find your order damaged upon delivery I will happily replace it with a new one. Please contact me within 24 hours from delivery and send a photo of the broken item.

Buyers are responsible for any customs fees, duty fees, VATs and/or import taxes that may apply in their country to receive their order. Every country has different rules and thresholds for import. If you have concerns about this you must consult the regulations in your country prior to your purchase. Such fees are never included in the purchase price, and are entirely the responsibility of the buyer. I will not reimburse for the payment of any customs fees, duties, VATs, and/or import taxes. Shipments within the EU are not subject to custom fees. As far as I know buyers in the US very rarely have to pay custom fees as the threshold for imports is quite high (around 800$).

If a package is unclaimed or refused by the buyer and returns to me, I will refund the order minus the original shipping costs and any customs fees that I have to pay to get the package back.
When I see that a package is at your post office awaiting for pick-up or redelivery, I usually notify you through Etsy messages and email, so please keep checking those to make sure that you will not miss a notice.