Current Dispatch Times:
• Made to order and custom items 9 weeks
• Ready made items 1-4 working days (all detail ‘ready made’ in the listing title)
• Bulk Orders up to 10+weeks

Thanks so much for your interest in my shop.

My current make and dispatch times will be indicated in the expected delivery times at checkout, however, if you have any questions about when you might receive something, requests to receive quicker or any queries please drop me a message and I’ll do my best to get back to you as soon as possible.

CHRISTMAS ORDER DATES 2023:
Please note that I often get very booked up for Christmas during October, with last UK orders usually mid-November and Global orders a bit before this so, it's never too early to order:)x

I custom make most of my items to order, except those items bought from my ‘Ready Made’ section.

Order cancellations of custom items are possible if the custom item has not yet been made.

Therefore please make any requests to cancel as close to ordering as possible and at least within 48hours from ordering.

Once your items have been made, I’m afraid your order cannot be cancelled since I will have already used my resources and time in carefully crafting your items for you.

If you should have any questions, queries or requests, please do just get in touch!

Best wishes,
Vicki xx

DELAYS & LOST MAIL
Please note I am not responsible for postal delays and am only able to refund for items that are considered lost by the postal services.

Please contact me before returning any item. Most items are custom made to order and cannot be cancelled once made and sent.

To cancel your order please see FAQs on Cancellations.

If a return has been agreed, any return postage will be your responsibility unless your item has arrived faulty or incorrect (please photograph if damaged).

If able to, I will be happy to replace any item for an alternative, apart from a few exclusions:

• items that have been personalised (eg with custom date/message)
• those bespokely made to your requirements (eg a finish not offered as standard).

Shells differ in shape,size,colouration, texture & how they rest. Each is uniquely different so please do ask to see options before buying if you should wish.

Occasionally items are returned to me by the postal services due to non-collection by the recipient or incorrect/incomplete address details provided at checkout.

Items made to order are non-refundable once made, so please check your details carefully.

If your item gets returned, I will message to ask where and how you would like your parcel resent.

I will be happy to re-box and prepare your items to re-send in the post to your address or an alternative address you provide.

Once you have said where you wish your items resent to, I will setup a custom listing for you to make payment for the cost of redelivery by whichever service you choose.

As soon as payment for redelivery has been made, I will repost your items and confirm once done.

If you have received a faulty or incorrect item, then this is my mistake and I will be happy to reimburse for any return postage costs.

If you think you have received the wrong size, please let me know:)

To clarify sizings:
Shells are all naturally unique, however typical sizings are as follows:-

Oyster Shell Trinket Dish Sizings (length):
•Mini Oyster Shells are 5-7cm
•Small Ring Boxes are 7-8cm
•Medium oyster dishes are 8-9cm
•Standard dishes uses large oyster shells between 9-11cm
•XL uses very large oyster shells 11-14cm
•XXL uses very rare giant oyster shells between 14-18+cm.

Scallop Shell sizings (width):
•Standard 10-11cm
•XL 12-14cm
•XXL 15-17cm

Spiny Cockle Mini Ring Dishes:
•Measure 5-6cm wide

For delivery, I charge the cost of postage as paid at the post office.
If there is an occasion when the calculated charges at Etsy checkout are more than the cost of shipping your order, then I will arrange to refund any postal overages to you via Etsy.
The Etsy system calculates shipping on a ‘number of items ordered’ basis which is tricky since weight can vary considerably for the different items and options I sell for any one listing e.g. a standard size trinket dish might weigh 150g but an XXL trinket dish might weigh over 500g.
Any questions or queries on delivery charges please just drop me a message and I’ll be happy to help.

If you are based overseas, please note that there may be duty required to be paid upon receiving items, as is the case with buying anything from overseas.

If there should be any fees or taxes due, it is the responsibility of the recipient (buyer) to pay for these fees.

All purchases marked as ‘a gift’ when purchasing will be declared as such on the customs form.

EU Customers:
From 1st July 2021 there are changes to EU VAT rules regarding imports. All items bought that are under £135 will have VAT charged on them at checkout by Etsy at the rate due for your country.

However, purchases that are of a higher value (over £135) will require VAT to be paid UPON RECEIPT in your country at the relevant rate due.

The Standard Delivery option at checkout is sent via Royal Mail International Airmail services.

Once dispatched, your parcel gets passed over to Royal Mail and their international mail partners in your destination country for delivery.

Please note that Standard mail services DO NOT come with tracking attached to them.

If you should like to be able to track your parcel please select the Tracked option at checkout. Alternatively if you would like a quicker service or would like to request delivery by a particular courier or carrier, please get in touch so I can find out a delivery price for your destination since this will cost more than the Standard airmail option.

Any questions, please get in touch and I’ll be happy to help xx

Unfortunately, very occasionally, items do get lost or damaged in the post.

Should any item be lost or damaged in the post and a replacement item is required to be sent, this replacement item shall be sent via the same method of delivery as chosen at checkout for your order.

If a different or upgraded delivery method is preferred for the replacement item, then the difference between what was paid for delivery in your order and the cost of the upgraded delivery service will be charged.

Bulk Order Leadtime:
Hand making bulk orders will take longer than my usual processing times, particularly at busy times of the year, please see FAQ on Current Dispatch Times. If you have a date in mind for receipt, please let me know as soon as possible so we can discuss what may be possible.

xx