I gladly prepare personalized orders. If you need some other size than in the listing - do not hesitate contacting me.

Also, custom orders cannot be returned.

Customs fees vary from 3-8% of the order value. I am not responsible for any customs charges or fees. If the order is shipped outside of the country and it is not within one custom union, you are required to pay all customs duties and import taxes that your local customs department deems necessary.

I offer returns for standard orders that do not exceed $1500. Please, message me within 14 days of delivery before returning the item, so I can provide you details. Ship items back within 30 days of requesting a return.

Custom orders (with colors, size or any other modification) do not apply to this policy. Shop wisely, as they cannot be returned.

The shipping return of purchase is at the customer's expense.

In case of a complaint, please contact me within 30 days of delivery and send a photo of the issue. Complaints submitted after 30 days of receiving the package will not be taken under the consideration. Also, if you decide to use your item before checking if it's free of flaws, the compaint will not be taken under the consideration.

Please, make sure that the address you've entered is correct. As a seller, I'm not responsible of a wrongly addressed package by the customer.

I would be very grateful if you could provide me with your phone number - it is very useful in case of any delivery issues.

Fedex communication: GB Customs has the right to hold the shipment for up to 30 days prior to providing an update.

Right after receiving the item, please make sure if it's free of flaws, in a correct size.

Please, read the instruction very carefully - it includes very important information.

After installation, I'm unable to deal with complaints.

Remember - the mat should be used on a hard surface only.

My removable decals work only with smooth surfaces. If your surface is rough, bumpy, the material might not fully adhere to the wall. Please, check your paint as well - it cannot be painted with latex or washable paint. Please remember - removable material can be applied and peeled multiple times, however it works with solid surfaces.

For my removable, bubble-free and laminated stickers - please, clean and dry your surfaces which would you like to cover. Allow newly painted surfaces to fully cure for a minimum of 4 weeks before applying the decals. Please, check the condition of your surface - the paint cannot be too old, the decals may peel off together with the paint.

Please, clean my vinyl mat with a damp cloth; don’t use any harsh detergents. I recommend to periodically ventilate the bottom of the mat. Please, keep in mind that colors may fade in direct sunlight. The vinyl mat is dedicated for indoor use, however, it can be used in shaded patio or balcony.

Please remember: the colors may slightly vary depending on a different print batch.

Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. I try to present my products to show them as life-like as possible, but please understand the actual color may vary slightly from your monitor and then on a final print.
My products just imitates gold, its not really a metallic paint, its yellowish :)
As for printing another mat, I need to warn you about the eventual slight color difference due to different print batch.

The size of the product may differ +/- 2%. The Chair Mat is designed to be used on a hard surface. When placed on a soft surface it may bend and shift.