All products in our shop are handmade to order, thus we need some time to create the item you purchased. For details see individual items.

For whips the processing time is usually 3 weeks, for other items 5-7 days.

We accept returns. To initiate a return process, please, contact us within 14 days of delivery and ship items back within: 21 days of delivery.
Please, be sure not to use the item before shipping it back. Used items are not eligible for a return.
We do not accept returns for custom orders.
Buyers are responsible for all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Buyers are responsible for any customs and import taxes that may apply.

Yes, it is war in Ukraine now. But we managed all postal issues and it is totally safe to order and ship.

Below are the few fact why:

- Ukrposhta, Ukrainian Postal Service, operates as usual.
- Nova Poshta Global, the second largest shipping company, leased cargo airplanes for 2023 and makes flights from Poland.
- DHL has resumed shipping services in select locations of Ukraine.
- We send by Fedex, DHL and UPS from Poland.
- We use the partners warehouses in the USA, UK, Poland for our top selling products.

- We really guarantee the delivery.
100% packages were delivered to our clients since May 2022.

- We will do a 100% refund in case of non-delivery.

The average shipping time from Ukraine is 14 days.

Most of the items (except for the long crops and canes) we ship with expedited shipping as a present.

If you ordered the item and we have it on our EU or US warehose - we will tell you about it and offer the Express shipping.

The average Express shipping time is 4 days.

EXPEDITED SHIPPING means combined shipping method and includes the steps:

1. We send the package to our partners warehouse in Lviv, the biggest city close to Poland.
2. The next day the package is on its way to Poland warehouse.
3. After customs clearance the package is provided to:

- Fedex / DHL / UPS / DPD / Royal Mail / PosteNL for final delivery to EU countries 

- Fedex or UPS either for further delivery to the US warehouse or for final delivery to the customer.
4. From the US warehouse the package is provided to USPS, UPS or Fedex for final delivery to the customer.

The expedited shipping time is 10-16 days.

EXPRESS SHIPPING means direct shipping from US or EU warehouses to the customer.

The express shipping time is 2-5 days.

Standard economy shipping means delivery with Ukrposhta and Nova Poshta Global, the two largest Ukrainian postal companies.

The average standard shipping time is 23 days.

We usually ship only long items, such crops and canes with this shipping methods.

And in most cases ship with expedited as a present to our customers.

In case of expedited shipping sometimes we give 2 tracking numbers: the first is the number to the EU or US warehouse, and the second is the final tracking number.

Sometimes, when we ship with expedited shipping, we can give you the final tracking number, which becomes "active" only when the package is provided to the final delivery company.

Till that time the tracking information says that the shipping label is created and the package is not provided yet. Such status may be up to 10 days.

NOTE: We always ship in time and inform you about this.
In case of force-majeure circumstances there may be delays in shipping and we inform about it.